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  • No Atlas Booking Fees
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Most Popular Tours

11 Days

Starting From $7,890

Sicily, the Amalfi Coast and Rome Northbound

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8 Days

Starting From $3,590

Best of the Canadian Rockies

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20 Days

Starting From $8,390

Grand Australia and New Zealand

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8 Days

Starting From $3,290

Americas Canyonlands

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7 Days

Starting From $5,590

Cuba Connecting with People and Culture

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Tauck Tours 2016 & 2017: Deluxe Worldwide Guided Vacations

We are one of the World's Largest sellers of Tauck Tours

Why choose Tauck Tours?

Every Trip, Every Cruise, Every Day...Tauck Tours offers personalized service, quality experience, inclusive value â?? that's the Tauck tour difference. You deserve to get what you pay for in one upfront price so all sightseeing is included in your rate.  No optional excursions to purchase.  You will also get city center, posh hotels with complimentary internet access in your room, so home is just a click away.

Tauck Tours is known for going beyond the expected, teaming with talented insiders and adding a lot of authentic local flavor to give guests uniquely personal travel experiences that are innovative, inspiring and more engaging than you can find anywhere else.

Tauck Tours offers more than 100 intriguing choices of land discovery, river cruising, family and active vacations to the most popular destinations around the globe.

Tauck Tours Travel Styles:

Tauck World Discovery: See amazing places around the world with these expertly choreographed land tours.

Tauck Bridges: Family adventures spark passion, inspire wonder and enrich understanding along with creating amazing memories.

Tauck Culturious: Immerse yourself in the daily life of a destination on these small group journeys that average 20 guests. Indulge your cultural curiosity with a more active itinerary and personalized experiences.

Tauck BBC Earth Journeys Discovery Trips

An unprecedented alliance between Tauck and BBC Earth offers one-of-a-kind guided vacations, from the ice worlds of Antarctica to the plains of Africa.  Imagine delving deep into the world's most fascinating regions to discover nature's wonders.

Tauck River Cruises: Tauck River cruises are personalized experiences with exclusive access and cultural encounters that will create lasting memories.  Tauck offers truly all inclusive river cruising with exclusive behind the scenes experience and unlimited complimentary beverages onboard.

Tauck Small Ship Cruising:  Included shore excursions and cultural experiences are an important part of these trips.  Dining ashore is included so you can try regional cuisines.  Gratuities are included for ship board staff and local guides.

Tauck Tours also offers Ken Burns and special event journeys such as the Kentucky Derby, Rose Bowl parade and more.



Prepare For Your Trip

Group Polices

IF YOU AND YOUR FRIENDS AND FAMILY EQUAL 10...

If you and 9 friends or family book on the same Tauck trip, the 11th friend you find travels FREE. And if you and 7 friends or family book on the same Tauck Bridges or Culturious trip, the 9th person you include travels FREE.

Family reunions, anniversaries, special occasions, retirements, hobbies, pastimes, clubs, organizations, corporate charters and incentives, gifts... When you travel together as a group, you share that one commodity that's hard to find – "time"... You find that your travels are 50% about what you see and do and 50% about the special bond that forms when you spend time together, away from day-to-day routines. You have 24 hours a day to explore, connect, laugh, learn, dine and enjoy each other's company. And when you travel with friends who share your interests... it's transformational.

Tauck does it all for you from the moment you call to reserve your group. We include just about every vacation expense – over 100 different cost components on every tour and cruise along with value-added enrichment featuring cultural and educational experiences.

As a group organizer, you can expect:

Availability of more than 3,000 worldwide destinations

Professional assistance with all your group needs – one account manager

Book pre- and post-hotel stays – generally two nights at Tauck rates

Book your group’s international air with Tauck

Contracted international air space on select airlines (based on availability)

No penalty charges on cancellations before ticketing

Air is payable 60 days before departure on most itineraries

Complete itinerary and fare upon booking

The price of a Tauck vacation includes the best available hotels and resorts, impeccable personal service from expert Tauck Directors, in-depth sightseeing, a taste of regional cuisine, special Tauck experiences, luggage handling, taxes (including port taxes on cruises) and much more.

Most importantly, your groups travel with trust and confidence. Family owned and led for 88+ years, Tauck is singularly focused on the experiences of our guests. Your group travels are purchased with confidence, personalized service and peace of mind as all of the planning, all of the logistics and all of the hard are taken care of.

The advantages of traveling with Tauck are as far-reaching as the destinations offered. With our responsive, helpful service, you and your group will relish the peace of mind that is standard with each Tauck travel experience.

FREQUENTLY ASKED QUESTIONS:

How do I secure group space?

We put you in the capable hands of a personal Account Manager who looks after your group from start to finish – just call our Group Sales Department at 800-942-3301.

What is the minimum number for a group booking?

10 passengers on Tauck land tours and cruises or 8 passengers on Tauck Bridges and Tauck Culturious. Private departures or exclusive departures can be booked for both small and large groups.

Does Tauck offer group discounts, and is there a free seat for the group leader?

Tauck offers a group incentive – the 11th seat is free when 10 passengers are booked on our land journeys and cruises, or the 9th seat is free when 8 passengers are booked on Tauck Bridges family adventures and Tauck Culturious trips.

Insurance

Travel Protection: General

Best Travel Protection Anywhere!

Your vacation is an important investment – and to help you protect it, Tauck offers the most comprehensive travel protection in the industry!

As travel specialists with 85 years of industry experience, we know all too well how travel plans can change at the very last moment. That’s why you should take advantage of Tauck’s Guest and Cruise Protection when planning your Tauck vacation, one of the best ways to ensure a delightful travel experience – from the moment you book your trip!

When you purchase Tauck’s Guest Protection, Tauck’s Cruise Protection or Tauck's Event Protection, you can book your vacation with confidence, knowing that you can get a money-back refund if your plans change – right up to the day before departure! The cost varies for land journeys and cruises, but both offer outstanding benefits, including coverage for lost or delayed luggage, airfare and medical expenses. Refunds are based on your original method of payment and certain restrictions apply; ask for details upon booking or click on the links above.

Does Tauck sell any kind of plan that protects my money if I cancel my trip?

Your vacation is an important investment – and to help you protect it, Tauck offers the finest travel coverage in the industry. With our Guest and Cruise Protection, you can get a money –back refund in the event your plans change – right up to the day before departure. Our travel protection is available to all residents of the U.S. and Canada, and includes for lost luggage, medical emergencies and more. The cost of the protection plan varies for land and cruise journeys and is non-refundable, but the peace of mind it offers is priceless. All travelers, including international residents, are eligible for some cancellation protection by purchasing Tauck’s Cancellation Fee Waiver. Certain restriction apply; for more details about this protection, please visit Tauck’s Guest, Cruise and Event Protection designated by the “Tauck Travel Protection” link on each itinerary on this website.

Will there be penalties if I cancel my tour?

Regardless of reason, cancellations result in costly charges from travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Guests choosing not to purchase Tauck’s Guest, Cruise or Event Protection will incur these cancellation penalties. Penalties vary depending on destination, and whether it is a land, rail, or cruise journey.

When you purchase Tauck’s Guest, Cruise or Event Protection, you are entitled to a money-back refund in the event your plans change. Our travel protection includes coverage for lost luggage, medical emergencies and more. All travelers, with the exception of residents of Puerto Rico, are eligible to purchase one of Tauck's Protection products. Residents of Puerto Rico are eligible for some cancellation protection by purchasing Tauck’s Cancellation Fee Waiver. For more information on how this protection can protect your travel investment, please visit Tauck’s Guest, Cruise and Event Protection designated by the “Tauck Travel Protection” link on each itinerary on this website.

•  Travel Protection: Tauck’s Cruise Protection Product

Are there exclusions?

In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?

To check the status of your claim you can contact BerkelyCare at 1-(866) 808-7352or you can email questions to BerkelyCare at customerservice@berkely.com.

How do I file a claim? How long does it take to receive my money back?

In the event of a claim please contact BerkelyCare, our plan administrator, at 1-(866) 808-7352. If you plan to cancel your trip due to a covered reason call Tauck and BerkelyCare immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip which require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details.

Once BerkelyCare receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?

Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from Tauck. Will I still have coverage for airline cancellation fees?

Yes. The Trip Cancellation benefit provided by Tauck’s Cruise Protection includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the Tauck land trip or cruise dates.

I know that I have a pre-existing medical condition, why should I bother purchasing Tauck’s Cruise Protection?

Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in Tauck’s Cruise Protection because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?

Yes. The Accident and Sickness Medical Expense portion of Tauck’s Cruise Protection is excess of all other valid and collectible insurance.  Cruise Protection provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy.  Cruise Protection will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?

Yes. Tauck’s Cruise Protection reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Is there help when I'm traveling?

One of the valued benefits offered in Tauck’s Cruise Protection is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your vacation, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?

Tauck’s Cruise Protection provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Cruise Protection provides Sickness Medical benefits for necessary services and supplies which are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does Tauck’s Cruise Protection cover?

Tauck’s Cruise Protection includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

If you cancel or interrupt your trip FOR ANY REASON, Tauck’s Cruise Protection reduces the regular cancellation fees.

If you cancel your trip due to a COVERED REASON, Tauck’s Cruise Protection provides coverage up to your total trip cost for the non-refundable cancellation charges imposed by Tauck, and/or airfare cancellation charges for flights joining or departing your trip.  If you interrupt your trip for a COVERED REASON, the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

Tauck’s Cruise Protection also covers the additional costs you may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a person booked to share accommodations with you cancels or interrupts his/her trip for a covered reason and you do not cancel

Trip Delay

If you should miss the departure of your vacation due to carrier-caused delays, illness, injury or other covered reasons, Tauck’s Cruise Protection reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection

If you become ill or are injured while on your trip, Tauck’s Cruise Protection will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection

Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your vacation. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more then 24 hours en route to your vacation.

24 Hour Worldwide Emergency Assistance

24 hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?

Tauck’s Cruise Protection does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL VACATION DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

When does coverage go into effect and will it cover me for the entire length of my vacation?

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Tauck. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?

For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon Tauck’s receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?

Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase Tauck's Cruise Protection?

You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing Tauck’s Cruise Protection, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Tauck's Cruise Protection could protect you if:

• You become ill and can’t travel

• Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you  

• Your child comes down with chicken pox and you are quarantined from travel  

• Your house becomes flooded due to a hurricane

• Scheduled public transportation is cancelled due to a natural disaster.

• A family member back home passes away and you must return from your Tauck vacation early

• Your luggage is lost by the airlines  

• You twist your ankle and must visit a doctor while traveling  

• Many other unforeseeable events as listed in the Description of Coverage. Click here to download.

Will my current home, renters, credit card or health insurance policies cover me during my trip?

Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. Tauck’s Cruise Protection has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in Tauck’s Cruise Protection is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.

Would I be covered if I am delayed returning home because I lost my passport?

Yes. Tauck’s Cruise Protection provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?

Yes.  Tauck’s Cruise Protection provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death.  The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

•  Travel Protection: Tauck’s Event Protection Product

Are there exclusions?

In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?

To check the status of your claim you can contact BerkelyCare at 1-(866) 808-7382 or you can email questions to BerkelyCare at customerservice@berkely.com.

How do I file a claim? How long does it take to receive my money back?

In the event of a claim please contact BerkelyCare, our plan administrator, at 1-(866) 808-7382. If you plan to cancel your trip due to a covered reason call Tauck and BerkelyCare immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip which require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details.

Once BerkelyCare receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?

Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from Tauck. Will I still have coverage for airline cancellation fees?

Yes. The Trip Cancellation benefit provided by Tauck’s Event Protection includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the Tauck event dates.

I know that I have a pre-existing medical condition, why should I bother purchasing Tauck’s Event Protection?

Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in Tauck’s Event Protection because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?

Yes. The Accident and Sickness Medical Expense portion of Tauck’s Event Protection is excess of all other valid and collectible insurance.  Event Protection provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy.  Event Protection will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?

Yes. Tauck’s Event Protection reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Is there help when I'm traveling?

One of the valued benefits offered in Tauck’s Event Protection is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your vacation, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?

Tauck’s Event Protection provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Event Protection provides Sickness Medical benefits for necessary services and supplies which are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does Tauck’s Event Protection cover?

Tauck’s Event Protection includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

If you cancel or interrupt your trip FOR ANY REASON, Tauck’s Event Protection reduces the regular cancellation fees.

If you cancel your trip due to a COVERED REASON, Tauck’s Event Protection provides coverage up to your total trip cost for the non-refundable cancellation charges imposed by Tauck, and/or airfare cancellation charges for flights joining or departing your trip.  If you interrupt your trip for a COVERED REASON, the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

Tauck’s Event Protection also covers the additional costs you may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a person booked to share accommodations with you cancels or interrupts his/her trip for a covered reason and you do not cancel.

Trip Delay

If you should miss the departure of your event due to carrier-caused delays, illness, injury or other covered reasons, Tauck’s Event Protection reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection

If you become ill or are injured while on your trip, Tauck’s Event Protection will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection

Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your vacation. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more then 24 hours en route to your vacation.

24 Hour Worldwide Emergency Assistance

24 hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?

Tauck’s Event Protection does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL VACATION DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

When does coverage go into effect and will it cover me for the entire length of my vacation?

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Tauck. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?

For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon Tauck’s receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?

Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase Tauck's Event Protection?

You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing Tauck’s Event Protection, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Tauck's Event Protection could protect you if:

• You become ill and can’t travel

• Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you  

• Your child comes down with chicken pox and you are quarantined from travel  

• Your house becomes flooded due to a hurricane

• Scheduled public transportation is cancelled due to a natural disaster.

• A family member back home passes away and you must return from your Tauck vacation early  

• Your luggage is lost by the airlines  

• You twist your ankle and must visit a doctor while traveling  

• Many other unforeseeable events as listed in the Description of Coverage. Click here to download.

Will my current home, renters, credit card or health insurance policies cover me during my trip?

Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. Tauck’s Event Protection has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in Tauck’s Event Protection is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.

Would I be covered if I am delayed returning home because I lost my passport?

Yes. Tauck’s Event Protection provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?

Yes.  Tauck’s Event Protection provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death.  The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

•  Travel Protection: Tauck’s Guest Protection Product

Are there exclusions?

In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?

To check the status of your claim you can contact BerkelyCare at 1-(866) 808-7356 or you can email questions to BerkelyCare at customerservice@berkely.com.

How do I file a claim? How long does it take to receive my money back?

In the event of a claim please contact BerkelyCare, our plan administrator, at 1-(866) 808-7356. If you plan to cancel your trip due to a covered reason call Tauck and BerkelyCare immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip which require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details.

Once BerkelyCare receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?

Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from Tauck. Will I still have coverage for airline cancellation fees?

Yes. The Trip Cancellation benefit provided by Tauck’s Guest Protection includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the Tauck land trip or cruise dates.

I know that I have a pre-existing medical condition, why should I bother purchasing Tauck’s Guest Protection?

Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in Tauck’s Guest Protection because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?

Yes. The Accident and Sickness Medical Expense portion of Tauck’s Guest Protection is excess of all other valid and collectible insurance.  Guest Protection provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy.  Guest Protection will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

Is there help when I'm traveling?

One of the valued benefits offered in Tauck’s Guest Protection is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your vacation, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?

Tauck’s Guest Protection provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Guest Protection provides Sickness Medical benefits for necessary services and supplies which are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does Tauck’s Guest Protection cover?

Tauck’s Guest Protection includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

• Land Arrangements – If you cancel or interrupt your tour for ANY REASON, all land package cancellation fees imposed by Tauck World Discovery will be waived.

• Airfare – If you must cancel your tour due to a covered reason, Tauck World Discovery Guest Protection provides coverage for airfare cancellation charges up to your TOTAL ORIGINAL AIRFARE COST.  In addition, if you interrupt your tour due to a covered reason the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

• Partial Room Cancellation – If a person booked to share accommodations with you cancels or interrupts his/her tour for a covered reason and you continue the tour, you are covered up to your tour cost for the change in the per-person occupancy rate.

Trip Delay

If you should miss the departure of your vacation due to carrier-caused delays, illness, injury or other covered reasons, Tauck’s Guest Protection reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection

If you become ill or are injured while on your trip, Tauck’s Guest Protection will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection

Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your vacation. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more then 24 hours en route to your vacation.

24 Hour Worldwide Emergency Assistance

24 hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?

Tauck’s Guest Protection does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL VACATION DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?

Yes. Tauck’s Guest Protection reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?

Yes.  Tauck’s Guest Protection provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death.  The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

Would I be covered if I am delayed returning home because I lost my passport?

Yes. Tauck’s Guest Protection provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

When does coverage go into effect and will it cover me for the entire length of my vacation?

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Tauck. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?

For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon Tauck’s receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?

Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase Tauck’s Guest Protection?

You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing Tauck’s Guest Protection, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Tauck’s Guest Protection could protect you if:

• You become ill and can’t travel

• Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you

• Your child comes down with chicken pox and you are quarantined from travel

• Your house becomes flooded due to a hurricane

• A family member back home passes away and you must return from your Tauck vacation early

• Your luggage is lost by the airlines

• You twist your ankle and must visit a doctor while traveling

• Many other unforeseeable events as listed in the Description of Coverage.

Will my current home, renters, credit card or health insurance policies cover me during my trip?

Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. Tauck’s Guest Protection has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in Tauck’s Guest Protection is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.

Other FAQ

Air Travel

Booking your air is easy with Tauck

Tauck makes it easy to enjoy seamless travel from the moment you book your journey. Ask us to check into the best flights for your journey if your travels originate in the United States to Alaska, Hawaii, and destinations outside of the U.S. (except Canada). Flights are subject to availability. We have partnered with leading domestic and international airlines to bring you to these destinations, and can often offer you significant savings on your airfare. And while purchasing your air through Tauck takes the hassle out of booking it yourself, it also offers you several advantages available only with Tauck:

    Airline transfers to and from your hotel are often included

    Earn Frequent Flyer mileage on most airlines

    Benefit from Tauck’s lenient change and refund policies

    Reserve your flights in advance; pay later when tickets are issued

    Enjoy significant savings on Business Class airfare on select flights

Can I use my frequent flyer miles?

Accrued frequent flyer miles cannot be used toward the purchase of Tauck’s airfare or used for class upgrades, however, airfare purchased through Tauck does qualify to earn you additional miles.

Can Tauck make my air arrangements?

Tauck offers special fares (subject to availability), for most travel originating in the U.S., to Alaska, Hawaii, and destinations outside of the U.S. (except Canada). We strongly urge you to take advantage of Tauck's air, which offers more lenient change and refund policies, and has been selected for having the most suitable flights for travelers arriving and departing our journey's designated start and end dates.

If I purchase my air through Tauck do I need to pay for it immediately?

One of the advantages of purchasing special fares (subject to availability) through Tauck – for most travel originating in the U.S., to Alaska, Hawaii, and destinations outside of the U.S. (except Canada) – is that flights can be reserved and held without payment until ticketed. Ticketing is generally done 60 days prior to your journey's departure date. By contrast, airline published fares must be reserved, ticketed and paid for immediately, and have more rules, restrictions and penalties.

Is airfare included on Tauck journeys?

Airfare to the tour departure point and from the tour ending point on a Tauck journey is not included. Some destinations require ‘on-tour’ flights which must be reserved and purchased through Tauck.

Is Tauck in compliance with the DOT regulations that went into effect in January 2012?

Tauck is fully compliant with the Department of Transportation (DOT) regulations regarding full fare advertising, disclosing the potential for a price increase before initial payment is made, and disclosure of airline baggage fees.  We did not have to adjust any policies or processes.

The disclosure of up-to-date airline baggage fees is accessible by a direct link to the baggage regulations section of your airline’s website.  Details on accessing this link through your online air itinerary will be included with your Tauck air confirmation once your air has been paid in full and ticketed.

Booking a Trip

Can I make special room requests?

Tauck is happy to advise hotels of any special room requests or requirements, provided we receive them at the time your reservation is made. Please be aware that requests cannot be guaranteed.

Can Tauck make hotel reservations before and after my journey?

As a service, Tauck will make hotel reservations before and after your journey. Rooms are reserved at the first or last night’s hotel property of any Tauck journey so there is no worry of having to change hotels or rooms at the start or end of your trip. Rooms are reserved on a space-available basis, and the cost will be added to your tour cost.

Does Tauck work with Travel Agents?

Tauck has a strong relationship with the Travel Agent community and we encourage you to see your travel agent if considering making a reservation for a Tauck journey. However, if you do not have or typically use a travel agency, you may make a reservation directly with Tauck.

How far in advance should I make my reservation?

We encourage you to make your reservation just as early as possible – especially if you are limited to the time period in which you can travel. Tauck journeys are popular and tend to fill quickly.

Is Tauck registered as a Seller of Travel with the California Seller of Travel Program?

Yes, Tauck is registered and Tauck's California Seller of Travel registration number is CST #2016001-20.

What are the hours of Tauck's Reservations Sales Center?

Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

Monday – Friday:  8:00 AM – 9:30 PM

Saturday:  9:00 AM – 5:00 PM

Sunday:  12:00 Noon – 5:00 PM

What forms of payment does Tauck accept?

Tauck accepts Visa, MasterCard, American Express, Discover and check payments.

What kind of information can I expect to receive when I purchase my journey?

When you book and deposit a Tauck journey you are sent a ‘Summary of Purchase’ outlining the tour’s start and end dates/times, all associated tour costs, monies applied, balance due, and additional information. Included with the Summary of Purchase is information on Tauck’s Guest or Cruise Protection Product, a list of suggested reading material appropriate to the journey, a visa application form when applicable, and an air itinerary schedule if your flights to and from the tour are confirmed through Tauck. Final tour documentation is sent after final payment is received, and will include additional information about clothing and packing, weather and more, along with a day-by-day itinerary of your journey.

When is final payment due for a journey?

Final payment for a Tauck journey is due no later than 60 days prior to a journey’s start date.

Will I have to make payment at the time I make a reservation?

A deposit is required in order to hold a reservation for a Tauck journey. Deposit amounts vary depending on the destination and type of journey you are reserving (land, rail, cruise). Tauck’s non-refundable Guest Protection Plan and Cruise Protection Plan must also be paid for at time of deposit or up to 10 days from the time your reservation is made. You may cancel within 10 days of making your reservation to receive the full refund of your deposit, and the cost of the Guest or Cruise Protection Plan (if applicable).

Will I receive documentation when I book a Tauck journey?

Once a journey has been booked and deposited, Tauck will automatically send a confirmation of your reservation. Final tour documentation which includes a day-by-day itinerary of your journey is sent after final payment is received.

Charter & Incentive Travel

Can an individual, group, or company charter a whole departure?

Tauck offers charter and incentive groups an array of award-winning, inclusive travel programs, including full charters of our fleet of custom-designed luxury riverboats, regarded among the newest and most spacious in Europe. Tauck not only manages all the day-to-day program details, from luggage handling to guided sightseeing and exclusive events, virtually every expense and service is included in one up-front price for the ultimate cruise touring experience. Click here to learn more.

Date Availability

Do you publish available dates for your journeys on your Website?

Yes, you can locate available dates either by using the "When would you like to travel" search engine on each page of our website or going to a specific tour and pulling down the "Pricing and Availability" menu bar.

I can’t locate the country or region that I am interested in traveling to. What should I do?

If you cannot find the country or region that you are interested in we suggest you call our Reservations Sales Center or contact your travel agent for assistance in finding the right journey for you. You can reach one of our Reservations Sales Counselors at 800-788-7885.

Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

Monday – Friday:  8:00 AM – 9:30 PM

Saturday:  9:00 AM - 5:00 PM

Sunday:  12:00 Noon – 5:00 PM

I noticed that one of the journeys I was interested in traveling on had special savings displayed. Why are these special savings not appear on the other journeys I reviewed?

Tauck may choose to provide a special savings that are only applicable to a specific trip and / or a specific departure date. These savings cannot be applied to any other trips that you may be interested in traveling on. If you have questions about our special savings call our Reservations Sales Center at 800-788-7885 or contact your travel agent.

Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

Monday – Friday:  8:00 AM – 9:30 PM

Saturday:  9:00 AM - 5:00 PM

Sunday:  12:00 Noon – 5:00 PM

I seem to have received different information regarding the available departure date for the journey I am interested in taking. Your Website said the date I am interested in is available, but my travel agent was told by your Reservations Sales Counselor that the journey is sold out.

The departure dates that are viewed on our Website are updated every 24 hours. When we list a date on our Website there is no guarantee that it will be available when you or your travel agent contacts Tauck to make your reservation. Many of our journeys sell out quickly so we recommend you call our Reservations Sales Center at 800-788-7885 or contact your travel agent as soon as possible once you determine the departure date you are interested in.

Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

Monday – Friday:  8:00 AM – 9:30 PM

Saturday:  9:00 AM - 5:00 PM

Sunday:  12:00 Noon – 5:00 PM

When I click on “Full Itinerary” for the trip I am interested in, nothing happens. What do I do?

There may be temporary technical problems with Tauck’s Website if you are unable to advance and view the itinerary. Please send an e-mail to techsupport@tauck.com or call our Reservations Sales Center at 800-788-7885 for assistance. We apologize for any inconvenience caused and hope the situation is resolved within an acceptable time frame for you.

Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

Monday – Friday:  8:00 AM – 9:30 PM

Saturday:  9:00 AM - 5:00 PM

Sunday:  12:00 Noon – 5:00 PM

Express Check-In

What is Express Check-In?

Express Check-In is a new feature on Tauck.com for Tauck travelers to give us important information about your travel plans online, in an easy and simple manner. As your departure date gets closer, there are a number of pieces of information that Tauck needs in order to ensure your tour goes off without a hitch. Express Check-In is a way for you to make sure everything is squared away and accurate before you leave. You can update your arrival and departure information, your emergency contact information, and, on select tours, your passport information.

What if I’m missing information and I don’t know about it?

Don't worry; we’ll send you an email 100 days before your scheduled departure, telling you what information we have and what we need. If we’re missing information, you’ll be able to log in to Tauck.com and tell us.

How do I access Express Check-In?

To access Express Check-In, you must be signed in to your Tauck.com account, and connected to your reservation. If you already have an account, you can sign in here. If you do not have an account, you can register here. Note that when entering your reservation number, to properly connect to your reservation, the first and last name entered must match the first and last name on your reservation. Once you’ve signed in, click on the My Reservations tab to access Express Check-In.

What about the people I’m traveling with? Can I enter their information, too?

Yes, you can. Our Express Check-In feature will allow you to enter and edit information for everyone you’re traveling with. This includes all companions who are on the same Statement of Purchase as you.

I’m going to a foreign country, but Express Check-In isn’t asking for my passport information. Why?

While you need a passport to travel to any foreign country, only on select tours will Tauck ask for your passport information in advance. If you have any questions, please call our reservations center at 1-800-788-7885 or email us at info@tauck.com.

What can I do on the “Arrival Information” and “Return Information” pages?

On these pages, you can tell us how you plan to arrive in the city where your tour starts and what flight you’ll be taking home. You can enter your airline, flight date, flight number, and time of arrival, and you can indicate if you’re flying into or out of an airport other than the default. You can also enter the same information for a train or another method of transport.

What can I do on the “Emergency Contact” page?

On this page, you can enter the name and contact information of the person you want us to get in touch with should there be some kind of crisis while you’re on tour.

What can I do on the “Trip Summary” page?

On this page, you can review all of the information contained on the previous pages at once, for everyone you’re traveling with, and check it for errors.

This category is yellow and has an exclamation point on it. What does that mean?

It means that this category is missing some important information, which may cause trouble when you leave for your tour.

This category is green and has a check next to it. What does that mean?

It means that Tauck has received all of the information for this category.

I already gave you all this information when I booked my tour! Is there anything for me to do with Express Check-In?

Yes! You can use Express Check-In to ensure that the information we have is accurate, edit it if necessary, and enter information for your traveling companions.

Some of the information I'm seeing on Express Check-In is incorrect, and I can’t edit it myself. What do I do?

Should you find incorrect information on Express Check-In that you cannot edit yourself, please call our reservations team at 1-800-788-7885 or email us at info@tauck.com. Our friendly and helpful staff will be eager to assist you.

I requested that Tauck book my flights when I called. Will that be reflected on Express Check-In?

Yes! Your flights, once booked through Tauck, will be entered automatically and will not be editable through Express Check-In. You can, however, enter flight information for any travel companions who did not book their flights through Tauck.

I gave you an emergency contact when I took my last tour. Will that be reflected on Express Check-In?

Yes! All previous emergency contacts will be available for you to select for your coming tour. You can also edit any information that has changed.

I’m having technical trouble with Express Check-In. What should I do?

If you have problems when using Express Check-In, please contact our online support team at esupport@tauck.com. Our friendly and helpful staff will be eager to assist you.

Extend Your Journey

Start your journey refreshed and relaxed

Guests often ask us about extending their stay at either the start or end of their Tauck vacation – and special Tauck prices at our selected hotels make it more inviting than ever! When you arrive early, you become better acclimated to any time changes, so you’re truly refreshed and relaxed. You’ll eliminate the stress of worrying about getting to the starting point of the first day of your journey on time. And you’ll have some additional time to explore on your own.

If you want to spend more time in cities where your journey ends, we can also extend your stay by one or two nights – it’s a great way to make your vacation last a little longer!

Ask at time of booking for full details about hotel stays before or after your Tauck journey!

What’s Included:

    Hotel Accommodations

    Airport Transfers

    Breakfast

    Porterage and Taxes

Tauck Advantage:

    Tauck Does the Work For You

    Plan Ahead – Just One Call!

    Relax and Refresh... Unwind and Explore...

    Arrive Stress-free, Depart Energized!

Family Travel: Tauck Bridges

Are there age restrictions for children?

We ask that you use good judgment if considering bringing a young child or children on a Tauck journey. Regardless of destination, our journeys are not appropriate for infants or children under 3 years of age. Many of our itineraries do not cater to young children’s interest, patience or stamina, and therefore aren’t really suited to children of too young an age. Young children’s behavior can be unpredictable, and with consideration for all fellow travelers wanting to enjoy their vacation to its fullest, it is important to know and understand that Tauck has the right to ask any tour member who is disruptive to a group to leave the tour whether they are 6 or 66 years of age.

Family travel is important to us. The bond between children and adults as they experience the world together makes for special memories that last lifetimes. It is for that reason we created ‘Tauck Bridges’ – journeys for the whole family to enjoy together. Each of these kid-friendly family oriented journeys has a minimum recommended age rating to encourage comfort and enjoyment for all our guests. Tauck Bridges itineraries are not recommended for children under 3 years of age. All children on Tauck journeys must be accompanied by a parent or guardian.

Please note that guests must be 21 years of age and older in order to book their families' travel arrangements. Certain age recommendations and/or restrictions may apply to some of our journeys. Please inquire at time of booking.

Are you able to tell me if there are other children and their ages on the journey on which I am traveling?

Yes. Just ask your Tauck Bridges Reservations Sales Counselor at the time of booking. Please bear in mind that bookings, and thus the number and age of children traveling, may change.

Can my child stay alone in his/her room?

In compliance with our partner hotels and for the safety and security of our guests, children under 18 years of age must be booked into the same room as an accompanying adult.

Can you give me an example of the types of activities you have for children?

We have so many activities for active feet and curious minds that it's difficult to know where to begin! Here are just a few examples for families of all ages: a mule ride at Bryce Canyon, a ghostwalk in Colonial Williamsburg, a gondola driving lesson in Venice, a visit to the turtle hatching facility in Costa Rica and a double-decker bus ride through London.

Do you have any tips for traveling with children?

Yes! From our own moms, dads & grandparents at Tauck – here's what we do to make the planning, packing, flying and playing on our family vacations as fun as it can be:

Planning for the Family Vacation

    Involve! Everyone wants to be part of something they created. As possible, give your child a voice and vote in where they’re going.

    Learn! Go to the library and take out books, maps or videos on the place you’re going. The internet is a great tool as well. Show where the country, state or city is in relation to where you live. Read about what you’ll see and do. Read about the history and culture of the place—be it the wolves in Yellowstone or the Eiffel Tower in Paris.

    Anticipate! Put it on the calendar and count down the days so both parents, grandparents, etc. and the children have an idea when all of this is to happen.

    Reinforce! Talk about the destination at breakfast or dinner time and what they'd like to see, have them list some places or activities they may be able to partake in.

Packing for Children

    Roll it! Rolled clothes take up less space in the suitcase—you’ll fit more in.

    Kids get their own bags. Pack backpacks / small carry on bags together before the trip, and let the children choose a few small toys to bring for the plane ride. Washable white boards and markers for drawing are inexpensive and fun inclusions. Try to keep the items small and light—otherwise it may become too heavy for small arms and the adult is left schlepping that too!

    Don’t be a sherpa. You can always purchase something if the weather changes. Clothes can be washed along the way. The more you pack, the more you carry, the more you’ll have to keep an eye on, the more irritated you are at risk of becoming.

Flying with Children

    Dress for the day. Brightly colored clothes make kids easier to spot in a crowd. Comfortable, loose fitting clothing makes everyone happier.

    Surprise! Buy each child small little gifts in advance, hide them, and then surprise each of them while the plane is taking off — i.e. new toy cars, stickers, crayons…. Wrapping each one individually and giving them out every 30 minutes also works — it keeps them entertained!

    Burn off energy. At the airport, walk around; don’t just sit at the gate. Leave the sitting for the plane! Also, don’t forget to go the bathroom before you board.

    I’m hungry! Bring lots of snacks but not too high in salt – more salt means more drinking which means more trips to the bathroom….just when you’re ready to take off! Also, many airlines now offer special kids meals—call to reserve before your flight.

    I’m thirsty! On the subject of drinking, buy a few bottles of bottled water before going to the airport. The cost of bottled water at the airport is high.

    Keep everyone comfortable. If the child has allergies or get colds very easily-bring along decongestant for the plane ride. Chewing gum or sucking on lollipops help the ears ‘pop’ or equalize during take off. Also, a hat of some kind is useful to wear on the plane so the air from the vents don't blow right on little faces.

    Seat distractions. Check with the airlines to determine if headsets are free on board. Otherwise, purchase a cheap headset before you fly, so they can listen to the music on their own or the movie on board for long flights. Also, many children love the window seat so they can watch the Atlantic Ocean, the Rocky Mountains or other natural wonders pass under them—call in advance to reserve your seat preference.

Keeping Everyone Entertained

    Play destination bingo with pennies or 20 questions.

    A deck of cards is endlessly fun for Go Fish, Hearts, Solitaire, building card towers, etc.

    Electronic toys or music systems with an ear piece for volume are useful on longer drives.

    Small coloring pencils and a sketch pad are great to draw and play games. A washable white board and markers also work well.

    For older kids, a journal or small scrapbook they can fill in daily with pictures offers a lifetime of memories. On a tour, if the older kids / teens make new friends, have them write in a community journal and then ask the tour director to copy the pages and hand out to those who wrote in the journal as a keepsake.

    Disposable cameras are inexpensive and indispensable!

Overcoming Jet Lag

    Sleep before! Get plenty of sleep for at least the two nights before traveling.

    Be a local. Try to adjust to the local time as much as possible—eat and sleep according to the new clock.

    Exercise and go outdoors. Natural light and physical exertion help to ‘reset’ your internal clock to the new time.

    Medication? Some people swear by some over-the-counter antihistamines which cause drowsiness to ‘help’ a child sleep. Be forewarned, however, that sometimes these can cause excitability in children—exactly the opposite of what you want the child to be! Check with your pediatrician first.

Do you have special prices for children?

Yes! Special rates are available and vary by journey. Children under 12 are eligible for the special rates on all of our adventures; please note that some U.S. itineraries may extend special savings to children who are under 16 years of age.

On most tours, we also offer special child rates on Tauck contracted airfare. Please inquire at the time of booking for details. Please note that at this time we do not hold special children's rates for our Guest Protection Plan.

You should also note that we strive to offer a 6 star experience at a 4 star price. Further, you'll find our prices to be 25-50% less compared to most other escorted family travel companies!

Do you offer children's meals?

In most cases, there are menus available for children. Please note that in destinations such as Europe and Africa, these options may not be typical American "kids' meals."

Do you offer family friendly journeys?

Yes. There really is no vacation like a family vacation, for the connections you make and the discoveries you share create cherished memories that last lifetimes. It is for this reason we created ‘Tauck Bridges’ – journeys for the whole family to enjoy together. Each of these kid-friendly family oriented journeys are designed to let you learn, see and do things together, sharing in the spirit of discovery that is geared toward the entire family. Travel with people of all ages and generations, from grandparents and grandchildren, parents and their children, aunts, uncles, and nephew and nieces. Tauck Bridges journeys offer a perfect mix of fun and relaxation, and provide pleasures aplenty for young and old. (Though children 3 years of age and older are welcome on our journeys, our experience tells us that children 8 and older will get the most out of a Tauck Bridges trip.)

I am traveling as the guardian of the child. Is there anything special I should know?

The laws and requirements for children traveling abroad with a guardian or only one parent differ by country and change frequently. Unfortunately the incidence of international child abduction by a family member or parent is a grave problem.

Many countries on Tauck Bridges itineraries have specific entry requirements for children under 21 who are traveling internationally without both parents. Usually, a notarized letter, signed by the parent or parents not traveling with the child, that states the name of the child, the adult guardian, the itinerary and dates of travel, and the flight number, is required. To ensure smooth travel, Tauck Bridges requires all travelers to comply with the regulations for the country you are visiting. Please note that Tauck Bridges is not responsible for the disruption of travel caused by improper documentation for children traveling abroad without both parents. For more information on documentation, please visit the “Need to Know” tab under the itinerary in which you are interested in on this website.

Note: The regulations and laws of the countries specific to each tour journey are available from each country's consulate. There are no specific requirements when traveling within the United States.

My family is booking two rooms. Can you guarantee that they are next to one another or connecting?

We cannot guarantee adjacent, adjoining or connecting rooms. We will note to our hotels and to our Tauck Director that you have requested this, and we will do all that we can to secure rooms next to one another or connecting when possible. Please be as specific as possible in your request, as often a hotel considers 'adjacent' to be across the hall. You should also note that connecting rooms are often not available in many hotels, especially in Europe.

What are the rooming options for my family?

We accommodate single, double and triple rooming arrangements on all of our itineraries. In some instances a triple room accommodation may have a rollaway bed. On 6 of our U.S. itineraries for example, 4 people-maximum 3 adults-may stay in one room. Please note that our ability to accommodate different rooming options varies by hotel and location. For example, rooms in Europe may be smaller than those in the U.S., and thus a rollaway may be difficult to place.

*Rooming arrangements specific to each tour journey will be addressed at the time of booking.

What if I am traveling with my son / daughter and I am divorced, not married or the other parent is deceased?

For the same reasons as stated above, Tauck Bridges requires that you comply with the regulations for the country you are visiting. Usually this means you must carry with you a signed, notarized letter from the other parent indicating you have permission to travel abroad with the child, if the child is under 21. If the other parent is deceased, you usually need to carry a copy of the death certificate. But it's best to check with the consulate of the country you are visiting to ensure you are compliant. For more information on the documents you might need, please visit the “Need to Know” tab under the itinerary in which you are interested in on this website.

What is the difference between taking my family on a Tauck Bridges or a Tauck World Discovery journey?

Tauck Bridges journeys differ in that all of the journeys' components are designed to best suit "family" travel. Our itineraries, hotels, meals and activities are specially planned to thoroughly compliment our loyal family travelers. However, Tauck Bridges and Tauck World Discovery's journeys both are designed and delivered by the same devoted and experienced staff, whose expertise and love of travel have brought numerous awards throughout the company's history. Do note that Tauck World Discovery experiences are designed primarily for adults, although children are certainly welcome. We do not offer child rates on Tauck World Discovery itineraries.

Why do the age discounts vary by tour?

The discounts we offer are based upon what we are able to secure from the many different hotels, restaurants and other suppliers we use throughout the world. In general, most discounts apply to children under 12.

Will a babysitting service be available at each hotel?

Many hotels do offer babysitting services that may be arranged on site. Please do note that babysitting services are not guaranteed at all of our hotels.

Will my Tauck Director make my babysitting arrangements?

Your Tauck Director will put you in contact with the appropriate hotel staff with whom you may make babysitting arrangements, to ensure your precise needs are met. Furthermore, please note that our Tauck Director are not responsible for providing child-minding services.

Group Travel

How can I book group travel with Tauck?

Gatherings, Celebrations, Reunions, Connections

Tauck does the planning for you! With just one call, Tauck transforms your reunion, your birthday, your anniversary, your graduation celebration... into an enriching travel experience that creates everlasting bonds between the friends and family who travel with you. Tauck takes care of everything seamlessly from start to finish, and is there from the first phone call to the return home.

There’s no need to worry about hotel check-in, luggage handling, dining arrangements, or those complicated driving directions – and Tauck vacations include over 100 different components that have been time-tested through 80 years of guest travel. All you have to do is gather your friends and family, and Tauck does the rest. One simple phone call, and Tauck does it all for you.

Book a group of 10 on any Tauck land trip or cruise and the 11th guest travels FREE!

Book a group of 8 on any Tauck Bridges or Tauck Culturious trip and the 9th guest travels FREE!

    Earn a FREE seat after you book 10 or more friends or family members on the same Tauck land trip or cruise.

    Earn a FREE seat after you book 8 or more friends or family members on the same Tauck Bridges or Tauck Culturious trip.  

    Great Tauck value – Tauck’s prices include virtually every travel expense – hotel and ship accommodations, most meals, private shore excursions, airport transfers, taxes, porterage, most gratuities including local guides – and all Tauck Director gratuities on Tauck Bridges, European River Cruises and Small Ship Cruises!

    Personal Service at its best – Attentive personal services  from experienced Tauck Directors, local experts and guides, start to finish, ensure group satisfaction

    Personal concierge-style services – On-tour group advantages include hotel check-in, luggage handling, dining arrangements, sightseeing excursions, admissions fees, special cultural events and much more

    Hassle-free travel – Tauck takes care of all travel details for your group from the moment you book

    Priceless travel experiences – Perfect for gift giving, reunions, birthdays, graduations, holiday gatherings, anniversaries, retirements and special interest groups

A special occasion… It’s your wedding anniversary – an important wedding anniversary. It’s a milestone, the most important anniversary in quite awhile (except maybe the original “big day”) – and it’s all about friends and family. You want it to be special, to bring together the people closest to you – but busy lives make it almost impossible to spend time together.

A celebration that’s a journey, a journey that’s a gathering, a gathering that brings friends and family together for a week, ten days, two weeks – and defines the very reason you’re celebrating. Friends and family make special occasions even more special by celebrating together on a Tauck journey.

A retirement…  Go ahead, throw your own party. You’ve worked the hours, the days, the weeks, the years – and now that you’ve officially retired, you deserve to celebrate. Only those you want to celebrate with, the friends and family you’d like to share your new lifestyle with – they’re still working...

Forget the worries of planning, having to handle the details. You and your friends and family share the joys of travel, celebrating your retirement from the “9 to 5,” traveling together without a worry about how you’re going to get from point A to point B. Just great hotels, great food, and great experiences, sunrise to sunset.

A pastime…  You garden, golf, play tennis, discuss books, cook, sing in a choir, ballroom dance, run marathons, make quilts, play the violin, chase ghosts, ride horses, make jewelry, own a dog. You’ve found a group of people who like to do something you like to do, and you’ve formed a bond and created friends doing so.

There are many, many places your mind leads your heart – or your heart leads your mind – the world over and back again. Bring your group of like-minded friends together on a Tauck journey or cruise – and discover how enriching it is to discover the world with those you share interests in common.

A gift… The gift of travel is the most precious gift of all – it’s the gift of time. The priceless commodity nobody has, yet everybody wants. A vacation with friends or family is 50% about what you see and do, and 50% about the special bond that forms when you spend time together in places out of the ordinary. You have 24 hours a day to explore, laugh, learn, dine, and relax together. And even that may not be long enough.

The gift of travel is a lifetime of memories that at best are incomparable, immeasurable, and irreplaceable. There’s no better gift you can give your family or your friends to celebrate, reminisce, rejoice or connect. And that – is invaluable.

Call your travel agent or your dedicated Tauck Friends and Family Experts at 800-241-1365

Guest Connect

What is Guest Connect?

Guest Connect is the membership area of Tauck.com, which offers prospective and current guests exclusive access to a special online community and features for both before and after their journey. All are welcome to participate.

What features are offered on Guest Connect?

On Guest Connect, we offer the following features:

    My Profile: Allows prospective and current Tauck guests to edit their personal information, including name, email, screen name, profile photo, full name, and preferred name.  For Tauck guests with current reservations, this also includes mailing address, phone numbers, and additional email addresses.

    Make A Payment: Allows Tauck guests to make a payment on either their own or any other reservations.

    Express Check-In: Found under the “My Reservations” tab, Express Check-In allows Tauck guests to relay important information about their travel plans online, in an easy and simple manner; this includes upcoming flight information, passport number, and emergency contacts.

    My Reviews: Allows Tauck guests to write about and share their on-tour experiences with fellow travelers upon completion of the trip.

How do I sign up?

To access Guest Connect, you must be signed in to your Tauck.com account. If you already have an account, you can sign in here. If you do not have an account, you can register here. If you have a reservation with Tauck, you are also invited to connect your reservations to your account to access additional Guest Connect features. Note that when entering your reservation number, to properly connect, the first and last name entered must match the first and last name on your reservation.

Is Guest Connect secure?

Guest Connect is very secure, and our website is further protected by the latest in internet security and encryption technology. Your profile – and your personal information – will only be viewed by you.

I booked through a travel agent. Can I still use Guest Connect?

Yes, you can. Due to the nature of Tauck’s relationship with travel agents, you may not use the payment page to make a payment on your reservation if you have booked through a travel agent. However, all other features of Guest Connect are open to you.

I don’t have a reservation. Can I use Guest Connect?

Yes, you can. Most features of Guest Connect are reserved for those of our guests who have reservations with us, but if you have not booked with us, you can still access your personal profile, and will have unrestricted access to the Tauck Travel Forums.

I’m having technical trouble with Guest Connect. What should I do?

If you have problems when using Express Check-In or any Guest Connect feature, please contact our online support team at esupport@tauck.com.

Ordering a Brochure

Getting an e-Newsletter

How can I get an e-Newsletter?

To sign up for Tauck’s bi-monthly e-Newsletter, simply fill out the e-Newsletter Request Form, by clicking on the "Receive our e-Newsletter" link listed on every page of the website.

Please note that your e-mail address is never shared outside of Tauck. If you would like to read our privacy policy, click here.

Ordering a Brochure

How can I order Tauck brochures?

To order brochures from Tauck, click on the "Request a Brochure" link listed on every page of the website, select whether you'd like to receive the form by email or regular mail, and fill out all required fields on the form. Or call us at 800-788-7885 to request a brochure by phone.

Passport Regulations – 2009 Change

Department Of Homeland Security Border Crossing Rules

On June 1, 2009, the U.S. government implemented the full requirements of the land and sea phase of the Western Hemisphere Travel Initiative (WHTI). The proposed rules require most U.S. citizens entering the United States at sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea in North America. Arrival/departure by plane between countries in North America requires a passport.

All tours require a passport unless they begin and end in the United States.

Your passport must be valid for 6 months from the end date of the tour.

For information on how to obtain a U.S. passport, visit the U.S. State Department’s passport web site at Travel.State.gov.

Preparing to Go

Can I be put in contact with past Tauck travelers to discuss their experience?

Past Tauck travelers are the most important voice we have when it comes to sharing the experience of a Tauck journey. We encourage you to visit the Tauck Travel Forums on our website where travelers ask questions, and share information, travel experiences, photos and more.

Is there suggested reading material appropriate to each of your destinations?

Tauck has partnered with Longitude, a travel book company, and prepared lists of recommended reading material appropriate to each of our journeys. To view or order these selections, go to each tour or cruise page and look for the "Suggested Reading" box featuring Longitude Books; click on the link at the bottom of the box. You will be taken to a listing of books, reference material, maps and guidebooks that will be interesting, informative and realative to your destination.

Should I bring identification with me?

No matter where your destination may be, you should bring identification with you. A valid passport is always an appropriate form of identification. If you are a U.S. citizen traveling abroad then a valid passport will be required, and though not mandatory, we also recommend bringing some form of government issued photo ID such as a driver’s license. For U.S. citizens traveling within the United States, while passports are not required, proof of identification at airport check-in has become mandatory. A valid passport or a government issued photo ID is sufficient. Tauck recommends that non-U.S. citizens consult the embassies or consulates of the countries they will be visiting to determine identification and travel document requirements.

Will I be restricted in the amount of luggage I can bring?

Due to motor coach space limitations, most Tauck journeys only allow for one normal sized suitcase per individual. Remember, a wise traveler packs light! We also encourage just one carry-on bag per individual (for carrying items that might be needed during the day’s sightseeing excursions or camera/video equipment). Dimensions for carry-ons should not exceed 17” x 12” x 10”, allowing it to fit under the seat or in the overhead rack of most motor coaches.

Will I need to bring a passport?

When traveling to destinations outside of the country from which you are traveling from, or for which you are not a citizen of – you will be required to have a valid passport. Many countries require that your passport remain valid for at least 6 month beyond the completion date of your visit. With tighter security and immigration policies, even U.S. citizens traveling to Canada will very soon be required to have a valid passport to enter. Most Tauck cruise journeys require we receive and submit to the cruise line our guest’s passport information well in advance of the cruise departure date.

Solo Travel

Is there any price consideration for individuals traveling by themselves?

We have a special page dedicated to traveling solo with Tauck – check out all of the details here. Tauck has negotiated with its hoteliers to offer special solo traveler savings on limited departures of select trips – details can be found on our Traveling Solo With Tauck page or you can check for savings on individual trip pages under Pricing & Availability. And for travel tips or discussions about traveling solo with other solo Tauck travelers, please go to our Solo Travelers Forum.

Tauck Photo Contest

How do I enter the Tauck Photo Contest?

Keep your digital camera handy on your Tauck vacation and snap lots of candid shots of what you're seeing, what you're doing and of your fellow travelers enjoying it all. Then go to Tauck Photo Contest to either submit your photos online or download the contest rules and entry form to send your photos in by mail.

Travel Forums

What are the Travel Forums?

Tauck's Travel Forums are community message boards, where members can meet and greet fellow travelers, share stories, and learn about Tauck destinations. It is not a chat room, where you converse online in real-time. Our Travel Forums enable you to post a question or observation and receive a reply from another community member.

Make Tauck's Travel Forums a vital part of planning your trip. Post a question to other Travel Forum members to receive insider destination information from our guests. Return to the Travel Forums after your trip and re-live the Tauck experience! Visit often to share points of interest and answer questions from other members.

Why must I register?

Anyone is welcome to visit the Travel Forums as a guest. However, before you can participate and post messages, we ask that you become a member of the community. To do this, you must log in to our registration page. There is no limit to the number of times you may visit as a guest without registering.

What are the benefits of creating a Tauck Profile?

By creating your personal “Tauck Profile,” you’ll gain full access to our Travel Forums message board, and enjoy the convenience of managing your personal information. This is especially useful when you have moved, temporarily changed your address, received a new email address or decided to change your contact or travel preferences. Tauck uses the optional information you provide to customize offers, promotions, and mailings especially for you. Your privacy is of utmost importance to us. For more information, please refer to our Privacy Policy.

How do I register?

Create a username and password, and then enter your email address and postal code in the space provided. The rules for creating passwords are pretty straightforward. Choose something that is easy for you to remember and is difficult for others to guess. The password must contain both letters and numbers, and must be between 7-35 characters in length. The remaining contact information, preferences, and profile sections are optional.

I used to be a member of Ask & Share; why must I re-register?

In order to make your visit to our website more convenient, we’re offering an upgrade to your membership — the “Tauck Profile." Please click Register, located in the top right corner of every page of the Website. Please select a new Username and Password, and complete the required information to create an account. Optionally, you can continue the registration process by creating a personal avatar and creating your contact preferences.

What kind of behavior is expected of Travel Forum members? Are there any rules?

Tauck invites its visitors to our Travel Forum message boards to participate and express themselves by sharing experiences, posting photos and asking questions regarding any of Tauck's destinations.

Messages discussing the purchase of Tauck journeys or the mention of specific travel agencies are not the intention of the Travel Forums and are not permitted. Tauck's Travel Forums are not the place to express concern over policies and practices of Tauck, Inc. The Travel Forums are not customer relations or customer service tools. Messages that address a specific Tauck Director or Tauck employee by name are not permitted. Please express any specific concerns you may have by contacting Tauck at info@tauck.com. Our friendly and helpful personnel are eager to assist you.

As a member, we ask that you always be honest…

    Do not impersonate or falsely represent any person or entity.

    Do not post copyrighted material that is not your own.

As a member, we ask that you always be respectful…

    Agree to disagree with other members’ opinions.

    Stay on the relevant topic and do not disrupt a discussion in progress.

As a member, you may not:

    Use any inappropriate, defamatory, libelous, threatening, or obscene language

    Post messages that contain viruses, corrupted files, or software

    Post any private information, such as home addresses or telephone numbers

    Post any advertising, chain letters, or solicitation of funds, goods, or services

We encourage you to read the Terms & Conditions carefully before using The Travel Forums.

How do I change my Tauck Profile?

Once you are logged in, click on "Edit Profile." This link is found in the top right navigation located on every page of the website. From here, you can enhance your forum profile, manage your personal information, and sign-up for our free travel e-Newsletter.

What is an avatar?

A graphical image, photo, or personification, used to create a friendly community atmosphere. Your avatar is optional. If you decide to identify yourself with an avatar, it will appear on your Travel Forum posts.

How do I save my password?

The new Travel Forums do not remember passwords. Instead, it affords you the opportunity to remain logged-in indefinitely. A click box is provided on the login page for this purpose.

I forgot my Password. How do I get a new one?

Passwords are encrypted for your security, and therefore cannot be retrieved and sent via email. If you have lost your password, please click the "Forgot Password?" link on the Login page. There, please specify your email address in the space provided, and an email will be sent to your account. Access your email, and click on the link included. This will redirect you to our site, where you will be prompted to choose a new password. Please choose one that you can more easily remember.

I was typing a message in the Travel Forums, and when I tried to post it, I could not. What happened?

There are several reasons this might have occurred, but here are two common causes: First, you might have used the name of a Tauck Employee or Tauck Director in your message. As our rules explain, these messages are not permitted and are blocked. Second, you may have been typing for a long time, and your session timed out. Once you begin a message, you have twenty (20) minutes to post before you are logged-off of the Travel Forums. This is a technology standard that we use to protect the security of the site. If you continue to have trouble, please Contact Us.

I’m having trouble viewing the Travel Forums; things seem a little off. What’s wrong?

For the best online experience, we recommend the following configuration and settings for your computer:

    Resolution 1024 x 768 and up

    Browsers Internet Explorer 7.0 or Firefox 2.1 and up

    Connection Speed 56.6k Broadband or better

    JavaScript enabled

    Cookies Enabled.

Cookies

Please refer to our Privacy Policy to learn more about cookies and how they are used on the Tauck website.

I cannot find my issue in the FAQ, and I am still having trouble using the Travel Forums. What should I do?

Please send an email to info@tauck.com and tell us about the problem, your computer operating system, browser and version, your internet connection, and which service provider you use. (Your member name would also be helpful.) Support hours are Monday – Friday, between the hours of 9 AM and 5 PM. Most requests are responded to within the business day.

Travel Protection: General

Best Travel Protection Anywhere!

Your vacation is an important investment – and to help you protect it, Tauck offers the most comprehensive travel protection in the industry!

As travel specialists with 85 years of industry experience, we know all too well how travel plans can change at the very last moment. That’s why you should take advantage of Tauck’s Guest and Cruise Protection when planning your Tauck vacation, one of the best ways to ensure a delightful travel experience – from the moment you book your trip!

When you purchase Tauck’s Guest Protection, Tauck’s Cruise Protection or Tauck's Event Protection, you can book your vacation with confidence, knowing that you can get a money-back refund if your plans change – right up to the day before departure! The cost varies for land journeys and cruises, but both offer outstanding benefits, including coverage for lost or delayed luggage, airfare and medical expenses. Refunds are based on your original method of payment and certain restrictions apply; ask for details upon booking or click on the links above.

Does Tauck sell any kind of plan that protects my money if I cancel my trip?

Your vacation is an important investment – and to help you protect it, Tauck offers the finest travel coverage in the industry. With our Guest and Cruise Protection, you can get a money –back refund in the event your plans change – right up to the day before departure. Our travel protection is available to all residents of the U.S. and Canada, and includes for lost luggage, medical emergencies and more. The cost of the protection plan varies for land and cruise journeys and is non-refundable, but the peace of mind it offers is priceless. All travelers, including international residents, are eligible for some cancellation protection by purchasing Tauck’s Cancellation Fee Waiver. Certain restriction apply; for more details about this protection, please visit Tauck’s Guest, Cruise and Event Protection designated by the “Tauck Travel Protection” link on each itinerary on this website.

Will there be penalties if I cancel my tour?

Regardless of reason, cancellations result in costly charges from travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Guests choosing not to purchase Tauck’s Guest, Cruise or Event Protection will incur these cancellation penalties. Penalties vary depending on destination, and whether it is a land, rail, or cruise journey.

When you purchase Tauck’s Guest, Cruise or Event Protection, you are entitled to a money-back refund in the event your plans change. Our travel protection includes coverage for lost luggage, medical emergencies and more. All travelers, with the exception of residents of Puerto Rico, are eligible to purchase one of Tauck's Protection products. Residents of Puerto Rico are eligible for some cancellation protection by purchasing Tauck’s Cancellation Fee Waiver. For more information on how this protection can protect your travel investment, please visit Tauck’s Guest, Cruise and Event Protection designated by the “Tauck Travel Protection” link on each itinerary on this website.

Travel Protection: Tauck’s Cruise Protection Product

Are there exclusions?

In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?

To check the status of your claim you can contact BerkelyCare at 1-(866) 808-7352or you can email questions to BerkelyCare at customerservice@berkely.com.

How do I file a claim? How long does it take to receive my money back?

In the event of a claim please contact BerkelyCare, our plan administrator, at 1-(866) 808-7352. If you plan to cancel your trip due to a covered reason call Tauck and BerkelyCare immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip which require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details.

Once BerkelyCare receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?

Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from Tauck. Will I still have coverage for airline cancellation fees?

Yes. The Trip Cancellation benefit provided by Tauck’s Cruise Protection includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the Tauck land trip or cruise dates.

I know that I have a pre-existing medical condition, why should I bother purchasing Tauck’s Cruise Protection?

Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in Tauck’s Cruise Protection because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?

Yes. The Accident and Sickness Medical Expense portion of Tauck’s Cruise Protection is excess of all other valid and collectible insurance.  Cruise Protection provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy.  Cruise Protection will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?

Yes. Tauck’s Cruise Protection reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Is there help when I'm traveling?

One of the valued benefits offered in Tauck’s Cruise Protection is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your vacation, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?

Tauck’s Cruise Protection provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Cruise Protection provides Sickness Medical benefits for necessary services and supplies which are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does Tauck’s Cruise Protection cover?

Tauck’s Cruise Protection includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

If you cancel or interrupt your trip FOR ANY REASON, Tauck’s Cruise Protection reduces the regular cancellation fees.

If you cancel your trip due to a COVERED REASON, Tauck’s Cruise Protection provides coverage up to your total trip cost for the non-refundable cancellation charges imposed by Tauck, and/or airfare cancellation charges for flights joining or departing your trip.  If you interrupt your trip for a COVERED REASON, the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

Tauck’s Cruise Protection also covers the additional costs you may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a person booked to share accommodations with you cancels or interrupts his/her trip for a covered reason and you do not cancel

Trip Delay

If you should miss the departure of your vacation due to carrier-caused delays, illness, injury or other covered reasons, Tauck’s Cruise Protection reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection

If you become ill or are injured while on your trip, Tauck’s Cruise Protection will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection

Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your vacation. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more then 24 hours en route to your vacation.

24 Hour Worldwide Emergency Assistance

24 hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?

Tauck’s Cruise Protection does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL VACATION DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

When does coverage go into effect and will it cover me for the entire length of my vacation?

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Tauck. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?

For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon Tauck’s receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?

Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase Tauck's Cruise Protection?

You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing Tauck’s Cruise Protection, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Tauck's Cruise Protection could protect you if:

    You become ill and can’t travel

    Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you

    Your child comes down with chicken pox and you are quarantined from travel

    Your house becomes flooded due to a hurricane

    Scheduled public transportation is cancelled due to a natural disaster.

    A family member back home passes away and you must return from your Tauck vacation early

    Your luggage is lost by the airlines

    You twist your ankle and must visit a doctor while traveling

    Many other unforeseeable events as listed in the Description of Coverage. Click here to download.

Will my current home, renters, credit card or health insurance policies cover me during my trip?

Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. Tauck’s Cruise Protection has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in Tauck’s Cruise Protection is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.

Would I be covered if I am delayed returning home because I lost my passport?

Yes. Tauck’s Cruise Protection provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?

Yes.  Tauck’s Cruise Protection provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death.  The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

Travel Protection: Tauck’s Event Protection Product

Are there exclusions?

In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?

To check the status of your claim you can contact BerkelyCare at 1-(866) 808-7382 or you can email questions to BerkelyCare at customerservice@berkely.com.

How do I file a claim? How long does it take to receive my money back?

In the event of a claim please contact BerkelyCare, our plan administrator, at 1-(866) 808-7382. If you plan to cancel your trip due to a covered reason call Tauck and BerkelyCare immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip which require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details.

Once BerkelyCare receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?

Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from Tauck. Will I still have coverage for airline cancellation fees?

Yes. The Trip Cancellation benefit provided by Tauck’s Event Protection includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the Tauck event dates.

I know that I have a pre-existing medical condition, why should I bother purchasing Tauck’s Event Protection?

Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in Tauck’s Event Protection because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?

Yes. The Accident and Sickness Medical Expense portion of Tauck’s Event Protection is excess of all other valid and collectible insurance.  Event Protection provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy.  Event Protection will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?

Yes. Tauck’s Event Protection reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Is there help when I'm traveling?

One of the valued benefits offered in Tauck’s Event Protection is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your vacation, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?

Tauck’s Event Protection provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Event Protection provides Sickness Medical benefits for necessary services and supplies which are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does Tauck’s Event Protection cover?

Tauck’s Event Protection includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

If you cancel or interrupt your trip FOR ANY REASON, Tauck’s Event Protection reduces the regular cancellation fees.

If you cancel your trip due to a COVERED REASON, Tauck’s Event Protection provides coverage up to your total trip cost for the non-refundable cancellation charges imposed by Tauck, and/or airfare cancellation charges for flights joining or departing your trip.  If you interrupt your trip for a COVERED REASON, the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

Tauck’s Event Protection also covers the additional costs you may incur as a result of a change in the per-person occupancy rate of prepaid travel arrangements if a person booked to share accommodations with you cancels or interrupts his/her trip for a covered reason and you do not cancel.

Trip Delay

If you should miss the departure of your event due to carrier-caused delays, illness, injury or other covered reasons, Tauck’s Event Protection reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection

If you become ill or are injured while on your trip, Tauck’s Event Protection will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection

Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your vacation. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more then 24 hours en route to your vacation.

24 Hour Worldwide Emergency Assistance

24 hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?

Tauck’s Event Protection does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL VACATION DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

When does coverage go into effect and will it cover me for the entire length of my vacation?

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Tauck. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?

For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon Tauck’s receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?

Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase Tauck's Event Protection?

You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing Tauck’s Event Protection, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Tauck's Event Protection could protect you if:

    You become ill and can’t travel

    Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you

    Your child comes down with chicken pox and you are quarantined from travel

    Your house becomes flooded due to a hurricane

    Scheduled public transportation is cancelled due to a natural disaster.

    A family member back home passes away and you must return from your Tauck vacation early

    Your luggage is lost by the airlines

    You twist your ankle and must visit a doctor while traveling

    Many other unforeseeable events as listed in the Description of Coverage. Click here to download.

Will my current home, renters, credit card or health insurance policies cover me during my trip?

Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. Tauck’s Event Protection has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in Tauck’s Event Protection is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.

Would I be covered if I am delayed returning home because I lost my passport?

Yes. Tauck’s Event Protection provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?

Yes.  Tauck’s Event Protection provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death.  The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

Travel Protection: Tauck’s Guest Protection Product

Are there exclusions?

In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?

To check the status of your claim you can contact BerkelyCare at 1-(866) 808-7356 or you can email questions to BerkelyCare at customerservice@berkely.com.

How do I file a claim? How long does it take to receive my money back?

In the event of a claim please contact BerkelyCare, our plan administrator, at 1-(866) 808-7356. If you plan to cancel your trip due to a covered reason call Tauck and BerkelyCare immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip which require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details.

Once BerkelyCare receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?

Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from Tauck. Will I still have coverage for airline cancellation fees?

Yes. The Trip Cancellation benefit provided by Tauck’s Guest Protection includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the Tauck land trip or cruise dates.

I know that I have a pre-existing medical condition, why should I bother purchasing Tauck’s Guest Protection?

Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in Tauck’s Guest Protection because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?

Yes. The Accident and Sickness Medical Expense portion of Tauck’s Guest Protection is excess of all other valid and collectible insurance.  Guest Protection provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy.  Guest Protection will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

Is there help when I'm traveling?

One of the valued benefits offered in Tauck’s Guest Protection is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your vacation, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?

Tauck’s Guest Protection provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Guest Protection provides Sickness Medical benefits for necessary services and supplies which are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does Tauck’s Guest Protection cover?

Tauck’s Guest Protection includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

    Land Arrangements – If you cancel or interrupt your tour for ANY REASON, all land package cancellation fees imposed by Tauck World Discovery will be waived.

    Airfare – If you must cancel your tour due to a covered reason, Tauck World Discovery Guest Protection provides coverage for airfare cancellation charges up to your TOTAL ORIGINAL AIRFARE COST.  In addition, if you interrupt your tour due to a covered reason the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

    Partial Room Cancellation – If a person booked to share accommodations with you cancels or interrupts his/her tour for a covered reason and you continue the tour, you are covered up to your tour cost for the change in the per-person occupancy rate.

Trip Delay

If you should miss the departure of your vacation due to carrier-caused delays, illness, injury or other covered reasons, Tauck’s Guest Protection reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection

If you become ill or are injured while on your trip, Tauck’s Guest Protection will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection

Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your vacation. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more then 24 hours en route to your vacation.

24 Hour Worldwide Emergency Assistance

24 hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?

Tauck’s Guest Protection does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL VACATION DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?

Yes. Tauck’s Guest Protection reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?

Yes.  Tauck’s Guest Protection provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death.  The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

Would I be covered if I am delayed returning home because I lost my passport?

Yes. Tauck’s Guest Protection provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

When does coverage go into effect and will it cover me for the entire length of my vacation?

The Trip Cancellation coverage takes effect upon receipt of the required plan cost by Tauck. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?

For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon Tauck’s receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?

Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase Tauck’s Guest Protection?

You’ve saved, you’ve waited, and now you’re all set to go on the vacation of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing Tauck’s Guest Protection, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that Tauck’s Guest Protection could protect you if:

    You become ill and can’t travel

    Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you

    Your child comes down with chicken pox and you are quarantined from travel

    Your house becomes flooded due to a hurricane

    A family member back home passes away and you must return from your Tauck vacation early

    Your luggage is lost by the airlines

    You twist your ankle and must visit a doctor while traveling

    Many other unforeseeable events as listed in the Description of Coverage.

Will my current home, renters, credit card or health insurance policies cover me during my trip?

Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. Tauck’s Guest Protection has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in Tauck’s Guest Protection is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.

Traveling to Cuba with Tauck

Why is Tauck offering travel to Cuba?

The U.S. Treasury Department’s Office of Foreign Assets Control has granted Tauck a license to provide People-to-People educational exchange travel to Cuba through 2012. Our 8-day small group cultural educational trips will enable Americans to meet face-to-face with local Cuban residents from different professions to share thoughts, gain knowledge, and connect with Cuba’s deep cultural heritage over six days of People-to-People educational and cultural exchange. Our long experience has shown that the power of travel brings people the world over closer together. In the words of Arthur Tauck, Jr. – “It is my strongest conviction that travel is a key to world peace.  By exploring new lands and new cultures, we increase our understanding of others and their understanding of us. It is fortunate that man has always had an innate need to explore the world.  By facilitating this appetite, we fulfill a fundamental need of humanity and we make the world a better place.”

What does “People-to-People” travel mean?

People-to-People travel is an initiative allowing U.S. citizens to travel to Cuba on a limited basis to participate in cultural experiences and have direct contact with the Cuban people in order to learn more about them and their culture. A highly rewarding educational experience, People-to-People travel encourages your direct engagement with the Cuban people you will meet during activities focusing on education and cultural exchange. Our experience has found Cubans to be interested in and well-informed about world events and open to frankly discussing the pros and cons of their country, as long as you are open to the same.

Will I be traveling with a group on Tauck’s trips to Cuba?

Yes; your small group of Tauck travelers will average from 20 to 30 guests. However, depending on the destination and institution you’re visiting, some of your People-to-People discovery will be conducted in smaller groups accompanied by local guides, offering you special opportunities to truly connect with the local people through cultural and educational exchange.

Who are Tauck's local guides in Cuba?

Upon arriving with your Tauck group in Havana, you will be introduced to Tauck's Cuban local guides, who will accompany your group along with your Tauck Director throughout your trip. Trained and experienced professionals fluent in English as well as in Spanish, Tauck's handpicked Cuban guides will share their knowledge of and passion for their homeland with you, and pave the way for the direct personal and cultural contacts you will make with their fellow Cubans through your People-to-People explorations – personally introducing you to the real Cuba and enabling you to connect with the country, its people and its culture as only Tauck can.

Who Can Travel to Cuba

Is it legal for me to travel to Cuba with Tauck?

Yes. Because you are traveling with Tauck on a People-to-People itinerary operated under a Specific License granted to Tauck by the United States Department of the Treasury, Office of Foreign Assets Control (OFAC), you are legally licensed and authorized to travel to Cuba.  Before departing on your trip, we will give you a Letter of Authorization from Tauck stating that you have permission to travel under that license, to keep as part of your travel documents.

Please note that you will not be traveling to Cuba as a tourist. You will be traveling as part of the People-to-People educational exchange.

How can I find the U.S. Government rules concerning travel by U.S. citizens to Cuba?

Information on OFAC (Office of Foreign Assets Control), current U.S. Government sanctions on Cuba, and the rules governing U.S. citizens’ travel to Cuba can be found in the Resource Center of the U.S. Department of the Treasury website:

http://www.treasury.gov/resource-center/sanctions/Programs/pages/cuba.aspx

What is OFAC, and what is its function?

According to the official U.S. Treasury Dept. website: “The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals against targeted foreign countries and regimes… and other threats to the national security, foreign policy or economy of the United States.” Due to trade and travel restrictions concerning Cuba that have been established by current U.S. government sanctions, all matters relating to the travel of U.S. citizens to Cuba are handled by OFAC, who has granted Tauck a specific license to conduct People-to-People travel to Cuba.

Can I travel to Cuba with Tauck if I am a legal U.S. resident but not a U.S. citizen?

Yes; you can travel on Tauck’s People-to-People trip to Cuba if you are not a U.S. citizen but legally reside in the U.S., as long as you have a valid passport from your country of citizenship, as well as a residency card or alien card (or “green card”) to establish your legal U.S. residency when returning to the U.S. from Cuba upon your arrival in Miami.

What if I am a Cuban-born U.S. citizen traveling with Tauck to Cuba?

Tauck guests who are Cuban-born U.S. citizens fall into one of two categories for travel to Cuba. Those who departed Cuba prior to December 31, 1970 will require either a PE-11 visa (which can take from four to six weeks to process, is valid for a one-time entry for 30 days, and expires within 90 days of issue), or a Cuban passport; the choice is up to the traveler. Those who left Cuba after January 1, 1971 will require a Cuban passport, which can take from three to four months to obtain. If you will need help in obtaining one of these documents, please let us know at the time of booking.

What about non-U.S. citizens who are not U.S. residents traveling to Cuba on this trip?

Guests who are neither U.S. citizens nor legal U.S. residents may travel to Cuba under Tauck’s license, but must be sure to have the proper documentation that allows them to enter the U.S. for the start of their trip and return to the U.S. at the end of the trip. A one-time-entry U.S. visa is not sufficient in this case. Guests should contact a Cuban consulate or embassy to determine what travel documentation is required for citizens of their country to travel to Cuba.

PREPARING TO GO

Travel Documents Required

Will I need a passport to travel to Cuba?

Yes, as in the case of anyone traveling internationally, you will need a passport valid for six months beyond the completion of your Tauck trip to Cuba. Be sure to make note of your passport's expiration date and renew your passport if it is nearing expiration.

Is a visa required for travel to Cuba?

Yes, but the nature of the visa is somewhat different than what many other countries require. The Cuban government requires all foreign visitors to have a “Republica De Cuba Visa – Tarjeta Del Turista”, sometimes referred to as a Cuban Visitor’s Visa. Cuban immigration officials will collect one half of this two-part card upon your arrival in the country, and the other half upon your departure. Tauck will obtain your Cuban Visitor Visa for you and will give it to you in Miami, along with the documents for your included charter flight from Miami to Havana.

What other travel documents will I need to travel to Cuba?

    Tickets for your included round-trip charter flights between Miami & Havana  (which you will receive prior to boarding)

    A copy of the Letter of Authorization that allows you to travel to Cuba under the auspices of Tauck’s license

Both of these documents will be provided to you in Miami.

We recommend that you make at least two photocopies of your travel documents. Include copies of the photo page of your passport that contains the date of issuance, the date of expiration and your citizenship. Secure one set of copies in the safe in your room while traveling and leave one set behind with someone at home who will assist you in the event your documents are misplaced, lost or stolen.

What do I need to know about customs & immigration forms when returning to the U.S.?

When returning to the U.S. from Cuba via your charter flight from Havana to Miami, U.S. Customs and Border Protection (CPB) will provide you with a standard customs declaration form to fill out upon your arrival at the Miami Airport – the same one given to everyone entering the U.S. from a foreign country. Your Tauck Director will brief you on how to properly fill out this form prior to your return flight, but be sure to list Cuba when answering the question, "Countries Visited on this Trip Prior to U.S. Arrival?”, and state that you were traveling for pleasure, not business.

Traveling with Children

What is the minimum age for a guest on Tauck's trips to Cuba?

Based upon our experience with family travelers, we accept children 5 years and older for this trip to encourage comfort and enjoyment for all of our guests. All children must be accompanied on activities by a parent or guardian. At least one guest in the traveling party must be 21 years of age or older in order to make a reservation.

What do I need to know about traveling to Cuba with children under 18?

If you are traveling with children under 18, you have the sole responsibility for ensuring that the child with whom you are traveling follows all rules of safety throughout the trip. By traveling with us, you release Tauck, Inc. and our partners of all liability for any risks and/or injuries to the child with whom you are traveling.

You should be aware of the following when traveling into or out of the U.S. with children under the age of 18: Because of increasing incidents of child abductions in disputed custody cases and because children are at risk as possible victims of child pornography, U.S. Customs and Border Protection (CBP) strongly recommends that unless the child is accompanied by both parents, you should have a notarized note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, or friends, a note signed by both parents) stating that the parent(s) not traveling acknowledge that the parent(s), family members, etc. who are traveling into or out of the U.S. with the child have permission to do so. While CBP may not ask to see this documentation, if they do ask, and you do not have it, you may be detained until the circumstances of the child traveling without both parents can be fully assessed.

If there is no second parent with legal claims to the child (parent deceased, sole custody, etc.), other relevant paperwork, such as a court decision, birth certificate naming only one parent, or a death certificate, will be useful. Many other countries also share this concern for children who travel without both parents. To ensure smooth travel, we require you to comply with the travel regulations of each country visited. This information may be obtained from a country’s consulate or embassy.

What if a child under 18 needs emergency medical treatment while traveling with me?

In the unlikely event of a medical emergency, a medical facility will require permission from the child’s parents to provide treatment. Therefore, we strongly suggest that you bring along a letter from both parents (including other pertinent documents as cited above) authorizing emergency medical treatment for their child. Children who are U.S. citizens must have a passport valid for at least six months beyond the completion of the journey.

We are not responsible for the disruption of travel caused by the improper documentation of any guest, including children traveling without both parents. While there is no definitive format or standard, click here to view a sample letter for guardians or one parent traveling with a child.

Air Conditioning

Are the hotels I'll be staying in air conditioned?

Yes; both the Hilton Miami Airport and the Meliá Habana provide air conditioning in their guest rooms and public spaces.

Clothing & Packing

What should I pack for my trip to Cuba?

Your Tauck People-to-People trip to Cuba is casual. Dress for comfort and convenience with a wardrobe that is adaptable and allows for layering. Comfortable, cotton clothing is suggested. High temperatures and humidity in most areas make lightweight clothing practical. Long pants and long sleeves are suggested for sun and mosquito protection. Evenings in hotels are casual with no specific dress code. Casual resort wear is appropriate for dinner in Havana most evenings. Most importantly, bring comfortable yet sturdy walking shoes that have already been broken-in.

Please Note: Medicines, toiletries and other items that are easily obtainable in drugstores and pharmacies in the U.S. are in very short supply in Cuba, and may be expensive and very difficult or impossible to obtain. We recommend that you pack an adequate supply of your prescription medication in its original container to last through your entire journey, together with a copy of your doctor’s prescription (or a letter from your health-care provider on office stationery explaining that the medication has been prescribed for you), a list of the generic names of your medication, your travel documents and a change of clothing in your carry-on bag to avoid any inconvenience in the event that your flight or luggage is delayed.

The following is a list of recommended items to pack for travel to Cuba:

    Casual daytime wear – shorts, slacks, long and short-sleeved shirts

    Sunglasses, sunscreen, hat (essential items to protect you from the hot, tropical Cuban sun)

    Swimwear – the Meliá Habana features three pools and a sauna

    Gym wear – the Meliá Habana features a gym and a wide range of sports facilities  

    A light sweater or jacket for a breezy night or an air conditioned restaurant

    A basic personal first-aid kit containing aspirin or other analgesics, antihistamines, antacids, antibiotic ointment, adhesive strips, etc.

    Insect repellent

    Hand sanitizer

    Camera, lenses, batteries, memory cards and/or plenty of film

    Extra pair of prescription glasses and/or reading glasses (which may be difficult to obtain)

    Lightweight, comfortable, sturdy walking shoes that have already been broken-in

    Battery-operated travel alarm clock

    Travel packs of tissues

    Small, pocket-sized flashlight

    Rain poncho and collapsible umbrella

    Zipper-lock bags

    Daypack for camera equipment

    Any sundries and toiletries you may need

    Copies of your travel documents that should be secured in the safe in your hotel room while traveling

Health

Is it necessary to have medical insurance while traveling to Cuba?

Yes; in April 2010, the Cuban government began requiring that all foreign visitors must carry medical insurance under an approved plan. As part of the cost of your People-to-People trip, Tauck will purchase this coverage for you for the duration of your journey.

DESTINATION INFORMATION

Safety

As an American visitor, can I move about freely in Cuba?

Yes. With the exception of entering government buildings on your own without permission – which is prohibited in Cuba as it would be here in the U.S. or any other country – you’ll be able to move around Cuba freely, as well as to speak with whomever you choose without interference.  You may also be allowed to visit particular Cuban government institutions and historic sites as part of Tauck's People-to-People program.

What precautions should I take when traveling to Cuba?

By most world standards – and contrary to some popular misconceptions – Cuba is a fairly safe country for foreign visitors, with a low incidence of the violence and street crime common in many other countries. Especially during daylight hours, visitors are generally quite safe on the streets, in the hotels, at museums and historic sites, and at the many institutions you will visit as part of your People-to-People exploration with Tauck.

While Cuban citizens and foreign visitors alike can generally move about without a great fear of criminal behavior, and uniformed police officers patrol city streets and tourist areas with regularity, petty crime – such as purse-snatching or purse-slashing, pickpocketing, theft from luggage and scams aimed at travelers – does indeed exist. The best defense against these threats is common sense – be aware of your surroundings and be cautious while walking in crowds and through the streets at night. Carry only as much cash as you’ll need for the day or evening; don’t keep your wallet in your back pocket, but wear a secure money belt instead; don’t leave valuable items in your luggage, but lock them in your hotel room safe; don’t carry purses or cameras slung loosely over the shoulder; don’t wear expensive watches or valuable jewelry.

What scams should I know about while traveling in Cuba?

One scam to watch out for when visiting Cuban restaurants, nightclubs or bars on your own – many of which have a minimum charge (consume mínimo) – is the practice in some establishments to charge foreign visitors higher prices than those quoted, or charge for items that were never served or consumed. Be sure to always insist on an itemized bill, check it closely and add it up carefully, and always count your change.

What should female travelers be aware of while visiting Cuba?

In general, Cuba is among the world’s safest countries for women travelers, with an extremely low incidence of sexual assault. Women can typically go anywhere they choose to freely; however, to guard against the possibility of purse-snatching or unwanted approaches by local men, it’s always wise to be aware of your surroundings, exercise caution and good judgment while walking city streets. And as in virtually any other country you may visit, walking with a companion is recommended after dark.

Cell Phone

Will my cell phone, smart phone or PDA device work in Cuba?

Probably not; generally, you won’t have service for your U.S. cell phone in Cuba, and service for smart phones and PDAs is not available. If you really need to call home to the U.S., using your hotel phone would be a far more reliable, albeit not inexpensive, option. The average rate for a call from your hotel phone in Cuba is approximately $2.40 per minute. It’s always a good idea to inquire about the rates you’ll be charged prior to making an international call from a hotel phone, wherever you may be traveling.

Currency & Exchange Rates in Cuba

What currency is used in Cuba?

Cuba employs a dual-economy system that features one currency for foreign visitors – Cuban Convertible Pesos (or CUCs) – and another for Cubans – Cuban Pesos (or CUPs), also referred to as Moneda Nacional. Foreign visitors are expected to use CUCs for any purchases made in Cuba, and are not permitted to change their CUCs into Cuban Pesos or CUPs.

CUCs are issued in the following denominations: 1, 3, 5, 10, 20, 50, and 100. Because   CUCs are not part of the international currency exchange, they cannot be bought, sold or exchanged outside of Cuba.  As of January 2012, the exchange rate is at a 1:1 ratio, but is subject to change at any time. Please note that the Cuban government typically charges a 13% exchange fee for U.S. dollars, so you could expect to receive 87 CUCs for $100 USD. For up-to-date currency exchange information, we recommend that you visit www.xe.com, www.oanda.com or other similar currency information websites.

Will I be able to use U.S. dollars to make purchases in Cuba?

No; U.S. dollars have not been accepted in Cuba since 2004, and cannot be used for purchases. Foreign visitors must use Cuban Convertible Pesos (CUCs) for any purchases made in Cuba. U.S. dollars must be converted into CUCs.

Will I be able to exchange money in Cuba?

Yes, you will be able to exchange U.S. and other foreign currencies into CUCs at banks, as well as at official exchange bureaus operated by CADECA (Casa de Cambio), the official government exchange agency, at the airport and at the Meliá Habana. Banks are typically open weekdays between 8 AM and 3 PM, while hotels’ hours are generally more flexible. The procedure for exchanging currency is similar to that elsewhere in the world, and you’ll need to have your passport handy as an official form of ID. The exchange rate is the same regardless of location.

Please Note: In Cuba (or anywhere you travel), never exchange currency with anyone who approaches you on the street with an offer to do so. Any such transactions are not only illegal, but also constitute an all-too-common scam practiced worldwide to exploit travelers’ unfamiliarity with foreign currencies. Such scams can be particularly prevalent in Cuba, whose often-confusing dual currencies can cause visitors to be easily taken advantage of.

How much cash should I bring with me to Cuba?

Because U.S. credit / debit cards cannot be used in Cuba, and the use of traveler’s checks is problematic, you’ll need to bring enough cash with you to exchange into CUCs and use throughout your stay in Cuba. The amount you bring is up to you. However, because the U.S. trade embargo prohibits U.S. citizens from purchasing and bringing home most Cuban goods – and because all meals and most travel costs (including gratuities to your Tauck Director, hotel and restaurant staff, local guides and drivers) are included on your Tauck trip – a good rule of thumb is to bring as much cash as you’d typically spend on incidentals while traveling in the U.S. or elsewhere.

ATMS, Credit Cards & Travelers Checks

Will I be able to use my credit or debit card while traveling in Cuba?

No; U.S. bank-issued credit cards and debit cards will not work in Cuba, so you will be unable to access your funds electronically. Because of this, and because U.S. dollars are rarely accepted in Cuba, it is important to bring an adequate amount of cash with you to exchange into CUCs for any purchases you wish to make while in Cuba. How much you bring is a matter of personal preference, but in general, $300 USD per person should be sufficient.

Will I be able to use traveler’s checks in Cuba?

Traveler's checks drawn on U.S. banks are not accepted in Cuba. Most traveler's checks have limited use in Cuba; you cannot insure or replace them while in Cuba, nor will they provide many of the advantages they normally do in other countries.  If you wish to bring traveler's checks drawn on non-U.S. banks, please know that they cannot be used to make direct purchases, but must first be exchanged for CUCs which can then be used for purchases.

Is wiring money to Cuba an option if I run out of cash?

Yes, but an extremely limited one. You can wire money to Cuba, but wire transfers cannot be accomplished quickly or easily, and the amount allowed to be wired from the U.S. to Cuba is often quite limited. Therefore, wiring money is not a recommended option for securing funds while in Cuba; however, we have included the following information on wire transfers to Cuba:

Working with Fincimex, Western Union has been licensed to facilitate wire transfers from the U.S. to Cuba. Americans are permitted to send up to $300 every three months (provided that the money is not intended for use by government officials or entities). Fincimex maintains offices in about a dozen locations throughout Havana. You may also contact Western Union at 800-325-6000 or visit them online at www.westernunion.com.

Shopping

Can I purchase items in Cuba and bring them back to the U.S.?

In general, no.  The U.S.-sanctioned trade embargo administered by OFAC prohibits the purchase of goods of Cuban origin by U.S. citizens and the import of such goods into the United States. Officers of U.S. Customs and Border Protection (CPB), part of the U.S. Department of Homeland Security, will routinely confiscate goods of Cuban origin purchased in Cuba by Americans upon their re-entry into the U.S. – with the possible exception of informational materials such as CDs, books, artwork, posters and photographs. You will not be allowed to bring popular Cuban-produced items like cigars, coffee, rum, etc., into the U.S. – even if purchased at a “duty-free” shop in the airport.

Internet

Is Internet access available in Cuba?

Although the Meliá Habana has a business center where Internet usage by the minute or hour is available for a fee – and provides wireless Internet in your guest room – Internet service may not be reliable or up to the standards you may be accustomed to at home, with spotty wireless service, slow connection speeds, etc.  Please note that Tauck has arranged for complimentary Internet service for you while at the Meliá Habana – but again, please be aware that it may not be reliable.

Photography

Am I allowed to bring cameras and/or video recorders to Cuba?

Yes; the Cuban government allows foreign visitors to bring one camera and one video recorder (amateur or home type) into the country; please be aware that all cameras will be X-rayed upon your arrival at Havana’s José Marti International Airport.

What am I allowed to photograph while traveling in Cuba?

Please note that taking photographs of schoolchildren in the Cuban schools we visit is prohibited.  Otherwise, with the exception of military installations, industrial complexes, shipping ports, airports, secure government buildings, military personnel and other uniformed officials – all of which are generally off-limits for photography in most any country around the world, including the U.S. – you’re free to photograph virtually anything while visiting Cuba. Having said that, courtesy and common sense should always rule when taking pictures; in any culture, it is polite to ask permission before photographing someone, and the same is true in Cuba. Many of the Cubans you’ll meet on your People-to-People travels will have no problem with you taking their picture; you can often ask permission by simply holding up or pointing to your camera. The bottom line is, should you have any doubts about the propriety of a photograph, don’t take it.

Please note that some Cuban museums and historic sites may charge a nominal fee for taking pictures (and/or using a flash camera) inside exhibits; your Tauck Director or local guide will advise you of such situations.

Can I buy a replacement if I lose my camera while traveling in Cuba?

Should you lose your own camera while visiting Cuba, you may be able to purchase small instant or digital cameras at establishments like Foto Video and Photo Service; however, professional photographic equipment, lenses and other accessories may be difficult to find and expensive to replace – and if they are purchased in Cuba, you may not be allowed to bring them back into the U.S. with you. In addition, spare batteries, film, memory cards and other photographic needs may not always be easy to find, in Cuba, either, so we suggest that you pack and bring extras along with you.

Electrical Current

Will I need an adapter and / or converter in Cuba?

Yes, just in case. In the Meliá Habana, the current is 220 volts / 60 Hz. In most cases, round, two-pronged wall outlets are used. Using a simple adapter, most U.S. electrical devices can be used. The Meliá Habana provides a converter so that you’ll be equipped to use standard U.S.-style two- or three-prong, 110-volt outlets, or European-style, round two-prong 220-volt outlets. Additionally, a 110-volt outlet for electric razors can be found in guest bathrooms.

While it will be necessary for you to use a special adapter plug to fit the wall outlets featured locally, most consumer electronics no longer require the use of a voltage converter / transformer along with the adapter plug. (Most electronics now self-convert, and can actually be damaged by using an additional converter.)

Time Zone

What time zone is Cuba in?

Cuba is in the same time zone as Eastern Time in the United States (as is New York City); please be aware that Cuba follows Daylight Saving Time.

Climate

What kind of climate and weather should I expect in Cuba?

Cuba enjoys a pleasant, semi-subtropical climate, with generally warm temperatures year-round, and two main seasons: a wet season (which runs from around May to October, when nearly two-thirds of the year’s rainfall occurs) and a dry season (from about November to April) – although fluctuations due to regional variations and trade winds can often occur. The country’s tropical temperature remains fairly constant throughout the year with little seasonal variation, with an average mean temperature of approximately 77-78 °F.

Cuba’s peak travel season is generally between December and April, when daytime conditions are pleasantly warm, drier and sunnier, with less humidity than most other times of the year. July and August are usually quite hot and humid, and the hurricane season typically runs from June through November.

Language/Culture

Will I need to know Spanish to communicate with the people I’ll meet in Cuba?

No; both your professional Tauck Director and Tauck’s experienced local Cuban guides are bilingual, fluent in both English and Spanish, and will serve as translators during your Tauck People-to-People trip to Cuba. Although many Cubans speak only Spanish (Castilian Spanish is Cuba’s official language), English is often frequently spoken in Havana and other areas popular with foreign visitors. However, learning simple words and basic phrases in Spanish will help you communicate more effectively and enhance your experience and interaction with the Cuban people, and we encourage you to do so.

How do the Cuban people generally regard American visitors to Cuba?

Tauck’s development team has found Cubans to be generally warm, friendly, congenial, respectful and welcoming toward foreign visitors – including Americans, about whom they appear to be particularly curious, and with whom they have often expressed a special kinship and are eager to share their culture. We would therefore encourage you to be open-minded and respectful of the customs and culture of the Cuban people – many of whom are genuinely thrilled to meet you and welcome you to their country – as well as to be open to the fun and spontaneity of the educational, cultural and personal exchanges that await you on your Tauck “People-to-People” trip to Cuba.

Is it okay to talk about politics, society and everyday life with the people I’ll meet in Cuba?

It’s a common misconception that Americans should shy away from these topics when speaking with Cubans. Our experience has shown that Cubans are well-informed, love a good conversation and enjoy talking about a wide variety of topics with foreign guests. They are therefore often open to discussing such matters with visitors – as long it is done in an open, civil and respectful exchange of ideas, avoiding inflammatory statements and allowing plenty of room for polite difference of opinion on all sides.

What kinds of music will I encounter in Cuba?

You will hear music virtually everywhere in Cuba; it is an essential part of the fabric of Cuban life. Many of the Latin-influenced musical styles that have spread around the world can trace their origins to Cuba. While no means complete, here is a list of some of Cuba’s most important musical genres:

Son: Developed in the 19th century as a combination of Spanish guitar and lyrical traditions with African vocals and percussion, son is the progenitor of most other Cuban musical genres, and the most important; son is to Cuba what the tango is to Argentina.

Salsa: Descended from Cuban son and now practiced throughout the world, this popular dance style has also been greatly influenced by American jazz and many forms of Afro-Cuban music, including rumba.

Trova: The traveling singer/songwriters of Eastern Cuba developed this genre as they went from house to house, singing ballads about love, women and their beloved country.

Bolero: The ballads of this romantic, heartfelt, slow-tempo genre originated in Santiago de Cuba during the late 19th century, and are often performed by soloists or a duo.

Jazz: Originally imported from America in the 1920s and 30s, jazz took on its own Cuban identity to become highly popular throughout the island, and many Cuban-born jazz musicians have become famous throughout the world.

Rumba: Cuban in origin but largely African in style, this genre employs only vocals and percussion, and refers to many various forms of Afro-Cuban song and dance.

Timba: A dominant genre in today’s Cuba, this contemporary version of son-derived salsa draws heavily on African folk dances, rumba, rap and reggae.

Traveling With Tauck

Are gratuities included?

The customary gratuity to the Tauck Director and Driver is not included on most Tauck trips. Such gratuities should be extended on a voluntary, individual basis and not done as a group. As an exception, there are some Tauck journeys in which the Tauck Director gratuity is included and/or a Driver gratuity will not be applicable. Information about Tauck Director and Driver gratuities specific to a destination is included within final tour documentation sent after a reservation has been paid in full.

All appropriate gratuities for luggage handling, bellman, doorman, dining room servers, housekeepers, local city guides, ship and train crew are included in the price of a Tauck trip.

Can I bring a wheelchair or motorized scooter?

Wheelchairs and certain types of motorized scooters can be accommodated on some Tauck journeys. It is best that you inquire for the specific journey you are interested in. As a general rule, wheelchairs and motorized scooters are not accepted for Tauck’s international and exotic destinations. The international community does not adhere to the same accessibility standards that hotels, restaurants and public buildings do in the United States. That combined with tour itineraries that might require a considerable bit of walking in old historic city sections, in and around attractions, over cobblestone streets, up hills and climbing staircases make wheelchairs impractical to bring.

Collapsible wheelchairs are more widely accepted for Tauck journeys within the United States and Canada. But even to this, there are exceptions so it always is best to inquire to be certain. Motor coach space limitations make motorized scooters harder to accommodate on journeys, but there are certain model collapsible motorized scooters that can be accommodated on many of Tauck’s North American journeys. Again, it is best to inquire.

Tauck cannot provide wheelchairs to guests or wheelchair assistance during the journey. Persons needing such assistance must be accompanied by an able companion.

Can special dietary needs be accommodated on a Tauck journey?

Many special dietary needs can be accommodated on Tauck journeys with advance notice but cannot be guaranteed. Different destinations make some dietary needs harder to accommodate than others. We will do everything possible in communicating your requests to hotels and restaurants. Common dietary requests like ‘ low sodium’ or ‘vegetarian’ are likely to be accommodated much easier than very special or unique dietary needs. Meals that are full a la carte offer more flexibility for special dietary requests as do some limited a la carte meals. For the occasional ‘set menu’ or ‘buffet meals’ on Tauck journeys, unique dietary needs may prove a bit more challenging.

Do Tauck journeys accommodate four guests in a room?

With the exception of most Tauck Bridges destinations, 4 guests (or quads) cannot be accommodated on our journeys. Tauck Bridges are journeys designed to be kid friendly and family oriented. Room accommodations for four on Tauck Bridges journeys are typically two beds and a roll-a-way.

Do Tauck journeys accommodate triples?

Most every Tauck journey can accommodate three people in a room. Typical room accommodations for triples are two beds and a roll-a-way. Though very rare, there is sometimes an occasional hotel that must accommodate a triple by using two rooms. This cannot be requested and is only done out of necessity by the hotel for lack of rooms accommodating three beds. Most all cruise journeys have limited cabin types accommodating triples.

How do you choose your hotels?

When you travel with Tauck you can always count on the best available accommodations in great locations, from landmark city hotels to country hotels in areas of stunning regional beauty. Many companies use less expensive hotels to keep their prices down; they are often of lesser quality and poorly located in outlying areas. In contrast, Tauck hotels are selected for their central location, ambiance, service and value; most are conveniently located, close to key historic and cultural sights.

What is the age group of the people who take your journeys?

Tauck land trips and cruises are enjoyed by people of all ages, by anyone who has a passion for enriching, rewarding and memorable travel experiences. Our Tauck Bridges family adventures are designed for family travel and attract people of all ages and generations; Tauck Culturious trips appeal to "boomer" travelers looking for culturally immersive, active, small group travel.

What is the average group size of a Tauck journey?

The average group size of a Tauck journey varies depending on the trip that is selected. Most of our land and rail journeys average 35 to 44 guests. Some of Tauck’s cruise programs will average larger group sizes based on the capacity of a ship. While the group size can be larger for such cruise programs, the land touring and shore excursions are orchestrated in smaller group sizes.

What is the typical dress while on a Tauck journey?

Typical dress for any Tauck journey is casual attire. Some journeys may include a specific dinner function or an event in which gentleman may be required to have, or feel more comfortable wearing, a sport jacket. But overall the rule of thumb is casual comfortable clothing. Our final tour documentation will mention occasions (if any) on a journey in which a sport jacket or dressier clothing is suggested.

Who leads your journeys?

Tauck journeys are seen through the experienced eyes of our Tauck Directors, knowledgeable professionals whose expertise, wealth of information, friendliness, warmth and enthusiasm earn them the highest praise from our guests. They are the personifications of the word "leader." Tauck Directors are passionate in their desire to deliver enriching, rewarding and memorable travel experiences – and they are with you through your entire journey.

Will we be eating as a group for meals?

Tauck’s “free choice” dining allows you to eat many of your meals when you want and with whom you want. Special occasion dinners are held as group functions, and lunches that are included during group sightseeing excursions are often held in a group setting.

Trip Inclusions

Are meals included on Tauck journeys?

Most meals are included on Tauck journeys. Dining is a delightful and integral part of the Tauck experience – and that is why Tauck selects restaurants that offer a true taste of each region you visit. Enjoy Tauck’s “free choice” dining where you often dine when and with whom you wish; some meals are full a la carte, some may be limited a la carte, and some may be from a set menu or buffet.

Is airfare included on Tauck journeys?

Airfare to the tour departure point and from the tour ending point on a Tauck journey is not included. Some destinations require ‘on-tour’ flights which must be reserved and purchased through Tauck.

What’s included in the price of a Tauck journey?

Just about everything! Virtually every travel expense is included in one up-front price – airport transfers as specified in the itinerary, all hotel and ship accommodations, entertainment, meals as specified in the itinerary, special dinner, land and cruise transportation, sightseeing, shore excursions, luggage handling, most taxes, concierge-style services Tauck Directors, services of local guides and more.

All appropriate gratuities for luggage handling, bellmen, doormen, dining room servers, ship staff and drivers are included. Tauck Director and Tauck Cruise Director (if applicable) gratuities are included on all small ship and river cruises and all Tauck Bridges trips.

Over 100 cost components are included on every land trip and cruise – which means no hidden costs, no surcharges, no on-tour surprises!

Trip Reviews

What is a Trip Review?

A Trip Review is a way for Tauck travelers to write about and share their on-tour experiences with fellow travelers.

How do I write a review?

To write a review of a tour you’ve taken, you must be logged in to your Tauck Profile. From your profile page, click on “My Reviews,” and a list of all past trips (starting 2011) will display.  Click on the tour you’d like to review, fill out the review form, and click “submit.” Note: the option to write a review will not appear until you complete a trip.

I just submitted a review, but I don’t see it anywhere! What happened?

Thank you for your submission! It may take up to 2 business days for your review to be posted on tauck.com – all submissions are reviewed by our Editors for any offensive or objectionable content before final approval. Please click here to review our Posting Guidelines.

How long do reviews stay up?

A review will stay on Tauck.com indefinitely, unless that tour itinerary has changed significantly enough so that it no longer accurately represents the original tour.

What is the star rating system for?

The rating you provide as part of your review is used to inform others about your impressions of the tour as a whole.

When will my review be posted?

It usually takes up to 2 business days for reviews to be posted. It may take up to several days if your review requires a closer look by our editor(s). After you submit your review, you will see the review in your profile, but it will not be posted anywhere else. When your review is posted, we will send you an e-mail confirmation. If we can't post your review, we'll notify you with an explanation and ask you to edit it accordingly. To view a list of your reviews that are pending or posted, check the My Reviews tab of your profile.

Are there any guidelines for posting reviews?

Travelers like you rely on reviews when planning a trip. These guidelines help us ensure that the reviews we publish are accurate, relevant, and fair. For a complete look at our posting guidelines, please click here.

What happens if a review doesn't meet the guidelines?

If we can't post your review, we'll notify you by e-mail and provide an explanation. At that point, you may choose to edit your review and resubmit, keeping our Posting Guidelines in mind.

What if I disagree with other reviewers?

If you disagree with a review, simply submit a review of your own experience. (Note: you must be a confirmed traveler on this tour.) It's fine to disagree in a friendly manner – for example: "I disagree with the previous reviewer because we had a fantastic time!" However, your review should focus on your experience, not critiquing other reviewers or attempting to start a conversation. If you would like to talk to other Tauck travelers, please visit our Travel Forums.

Will my review ever be on other web sites or publications?

After you write a review, it becomes the property of Tauck, Inc. Tauck retains the right to use reviews or portions of reviews written by our guests in promotional materials. Read more about our Terms of Use and Privacy Policy.

How do I edit or remove my review?

If you’d like to update or delete a review that you wrote, please login to your Tauck Profile account, select “My Reviews,” and then click on either the “Edit Review” or “Delete Review” buttons.

If I take a Tauck trip for a second time, can I write another review for it?

Yes, we allow members to submit reviews of multiple experiences with a particular trip.

I just got an e-mail telling me to create a review? Now what do I do?

Please click on the “write a review” button within the email, then log into your Tauck Profile account, and select the “My Reviews” tab. Next, select a tour you’ve completed, fill out the form, and hit submit!

Why did my review get rejected?

There may be a few reasons why a review may have been rejected – if you used inappropriate language, mentioned a Tauck Tour Director or other Tauck employee by name, posted a review that contained any private information, such as home addresses, telephone numbers, or e-mail addresses, posted any advertising, chain letters, or solicitations of funds, goods, or services, etc.. Please see our Posting Guidelines for more information.

Using Our Web Site

There are some basic things that you can check on your own computer to ensure you will enjoy an optimal experience while using Tauck.com.

For the best online experience we recommend the following configuration and settings for your computer:

    Resolution 1024 x 768 and up

    Browsers Internet Explorer 7.0 or Firefox 2.1 and up

    Connection Speed 56.6k Broadband or better

    JavaScript enabled

    Cookies Enabled.

Please make sure your security settings are set to “Medium”. Some guests have experienced slow load times when order brochures, registering or signing up for the e-newsletter. This is because these pages are Verisign secure and protected pages. The added layer of security can cause delays on computers with high security settings because your computer must work harder to verify the secure connection.

What to Pack

For every Tauck itinerary, you’ll find helpful information on this very topic at www.tauck.com. Select an itinerary and click on the tour name. You’ll see a row of headings leading to information about the trip. Click on Need to Know, and then scroll down the page to the Preparing to Go sub-heading.

Continue scrolling down to find the section titled, Clothing and Packing. Here you’ll find information about the type of clothing you’ll need – given the local climate conditions and how casual or dressy the venues visited will be. You’ll also find a list of recommended items to pack and important reminders about your travel documents, prescription medications and laundry service availability on the road.

Heading to Africa on Kenya & Tanzania: A Classic Safari?

Following the steps above, you’ll learn that this is a very casual tour with no need for resort attire; that wearing earth-tone colors is recommended (and why) – that a bandana will come in handy and using camp laundry services following a dusty game-drive day is both affordable and practical.

Contemplating a Riverboat trip on French Waterways?

The Clothing and Packing information will tell you that comfortable and casual is perfect aboard ship or for sightseeing. For the Tauck welcome and farewell dinners, casual resort wear is likely to make you feel comfortable with your fellow travelers – for example, chinos and a polo shirt for men; slacks or skirt and a blouse, or a casually dressy dress for women. Should you decide to dine on your own at a more formal restaurant (on land), a jacket and tie may be preferred or required for gentlemen.

Cruising on a small ship on Treasures of the Aegean?

“Casual elegance” describes the feel of sailing on a yacht as well as the way that guests typically dress. Dressing for relaxation and comfort are key but it’s helpful to think about what you would wear at an upscale land resort. We offer suggestions for both day and evening attire under Need to Know – as well as what to expect when visiting mosques.

Both island hopping and mountain sightseeing on Peru and the Galápagos Islands?

You’ll find guidance on packing essentials for both, from what to wear at sea to what to wear when crossing the Andes Mountains at high elevations. Included notes will advise that a special occasion in Lima calls for casually elegant evening attire and in the Galápagos, water shoes for “wet landings” ashore and beach walks are a must – and that wet suits are available aboard ship.

No matter your destination...

No matter your destination, keep in mind that comfort and convenience are critical. We encourage you not to over pack, but rather to bring outfits that can be mixed and matched for style – and layered or removed for changes in temperature. Above all, bring shoes that are supportive and comfortably broken in for walking, preferably with a non-slip sole. See all this and more at www.tauck.com

Generic Packing List

Below is a generic packing list for your consideration – but again, it’s always best to check the itinerary-specific information available for every Tauck trip.

Clothing:

    Comfortable, casual wear for sightseeing in limited colors that can be mixed and matched

    A slightly dressy outfit for a special evening (for men, a blazer or sport coat, chinos and polo shirt, for example; for women, a skirt and a casually dressy top or a simple dress)

    A light to medium sweater and a light jacket or windbreaker for layering

    In humid climates, bring loose-fitting clothes made of natural fibers

    In colder climates, bring layers that you can add or subtract as the day warms up or the nights cool down

    Swimsuit with cover-up

    Athletic gear for working out (optional)

Shoes:

    Comfortable, broken-in, supportive walking shoes or sandals

    Casually dressy shoes for evening

    Athletic shoes for workouts (optional)

Accessories: Glasses and/or contact lenses, sunglasses, hat, alarm clock, batteries and chargers for small electronics and phone, camera and memory cards.

Prescriptions: A supply sufficient for the entire trip and a copy of your prescription(s) in your carry-on bag; extra pair of prescription glasses.

Sundries: Sun, lip and insect protection, preferred over-the-counter medications for upset stomach, pain reliever or allergies, preferred personal hygiene products, contact lens solution and beauty items.

Miscellaneous:

    Umbrella / rain jacket

    A tote bag that folds into its own zippered pouch – handy for shopping or bringing back souvenirs

    Emergency contact phone numbers; addresses for sending postcards.

    Cash, ATM card

    Photograph of luggage contents in case of loss

    Sealable plastic bags for stowing small liquid containers

    Travel documents or confirmation numbers, passport, Frequent Flyer cards, medical insurance cards, business cards (to exchange with friends made along the way)

    Binoculars

Ways to Save

Special Savings for Single Travelers

Seasonal Price Savings for specific dates

Special Savings for Groups of 8, 10++

Reservations

Can I make special room requests?

Tauck is happy to advise hotels of any special room requests or requirements, provided we receive them at the time your reservation is made. Please be aware that requests cannot be guaranteed.

Can Tauck make hotel reservations before and after my journey?

As a service, Tauck will make hotel reservations before and after your journey. Rooms are reserved at the first or last night’s hotel property of any Tauck journey so there is no worry of having to change hotels or rooms at the start or end of your trip. Rooms are reserved on a space-available basis, and the cost will be added to your tour cost.

Does Tauck work with Travel Agents?

Tauck has a strong relationship with the Travel Agent community and we encourage you to see your travel agent if considering making a reservation for a Tauck journey. Atlas Cruises & Tours has been a top seller of Tauck tours for more than 10 years.

How far in advance should I make my reservation?

We encourage you to make your reservation just as early as possible – especially if you are limited to the time period in which you can travel. Tauck journeys are popular and tend to fill quickly.

Is Tauck registered as a Seller of Travel with the California Seller of Travel Program?

Yes, Tauck is registered and Tauck's California Seller of Travel registration number is CST #2016001-20.

What are the hours of Tauck's Reservations Sales Center?

Reservation Sales Center hours – North America Eastern Time Zone (New York City time):

Monday – Friday:  8:00 AM – 9:30 PM

Saturday:  9:00 AM – 5:00 PM

Sunday:  12:00 Noon – 5:00 PM

What forms of payment does Tauck accept?

Tauck accepts Visa, MasterCard, American Express, Discover and check payments.

What kind of information can I expect to receive when I purchase my journey?

When you book and deposit a Tauck journey you are sent a ‘Summary of Purchase’ outlining the tour’s start and end dates/times, all associated tour costs, monies applied, balance due, and additional information. Included with the Summary of Purchase is information on Tauck’s Guest or Cruise Protection Product, a list of suggested reading material appropriate to the journey, a visa application form when applicable, and an air itinerary schedule if your flights to and from the tour are confirmed through Tauck. Final tour documentation is sent after final payment is received, and will include additional information about clothing and packing, weather and more, along with a day-by-day itinerary of your journey.

When is final payment due for a journey?

Final payment for a Tauck journey is due no later than 60 days prior to a journey’s start date.

Will I have to make payment at the time I make a reservation?

A deposit is required in order to hold a reservation for a Tauck journey. Deposit amounts vary depending on the destination and type of journey you are reserving (land, rail, cruise). Tauck’s non-refundable Guest Protection Plan and Cruise Protection Plan must also be paid for at time of deposit or up to 10 days from the time your reservation is made. You may cancel within 10 days of making your reservation to receive the full refund of your deposit, and the cost of the Guest or Cruise Protection Plan (if applicable).

Will I receive documentation when I book a Tauck journey?

Once a journey has been booked and deposited, Tauck will automatically send a confirmation of your reservation. Final tour documentation which includes a day-by-day itinerary of your journey is sent after final payment is received.

Terms & Conditions

Tauck Terms & Conditions:

Guaranteed Prices - All tour prices are per person and are guaranteed at the time of booking. All prices are per person in US dollars.

Tour prices include all listed motorcoach, rail and cruise transportation, hotel accommodations, special events, entertainment, sightseeing, luggage handling and services of Tauck's Tour Director. All necessary gratuities for bellmen, doormen, dining room servers, housekeepers, local guides, and ship and train crew are also included. Airport transfers are included on select tours.

Tour Prices Do Not Include Airfare to the tour departure point or from the tour ending point. While not included in the tour price, Tauck offers special reduced roundtrip fares when purchased in conjunction with a tour (rates subject to availability). You are urged to use these selected flights which will be met by your Tauck Tour Director. These airlines and flights have been carefully chosen as the most convenient; they best fit the schedule of the first day. Space may be limited depending on time of booking.

Business class is one of life's great pleasures; inquire at time of booking for details on special fares that may be available.

Tour Director and Driver Gratuities - The customary gratuities to the Tauck Tour Director and the driver are not included and should be extended on a voluntary, individual basis.

Hotel Rooms Before or After Tours Are Not Included - Tauck has special hotel rates and can assist in arranging nights before or after your tour to help get you better acclimated. Reservations are on a space available basis and charges will be made to your tour cost. Note: Airport transfers are not included for these bookings.

Hotels - The Tauck standard is to provide the best available hotels without sacrificing value. Although the quality of accommodation may differ from place to place, this standard remains uncompromised. Two-bedded rooms are reserved in most hotels. Triples are a two-bedded room plus a roll-away cot and are not recommended for comfort.

Single Rooms - Since hotel rates are per room, the tour price for rooms occupied by one person is higher than those where two or more persons share the cost of a room. Please note most single rooms are smaller than double rooms and have only one bed.

Singles who wish to share with another guest should request this at time of booking; reservations will be designated as a "single-share-if-possible" basis. The single price is charged initially; upon departure, if another guest is willing to "share", the difference between the single price and the per person twin price will be refunded. Shares cannot be guaranteed.

Meals - Most meals are included as specified in the itinerary. Meal codes are: b=""""""""""Breakfast,"""""""""" l=""""""""""Lunch,"""""""""" d=""""""""""Dinner."""""""""" Special dietary requests may not be available, please advise your travel specialist.

Special Requests - Tauck will be happy to advise the ship and/or hotels of special requests provided they are received at time of booking. Requests cannot be guaranteed.

Personal Expenses, such as phone calls, room service, alcoholic beverages, mineral waters, soft drinks, laundry, visa fees, vaccinations, airline excess baggage charges and other extras are not included and may be significant.

Smoking is not permitted on motorcoaches. Please note: Some restaurants in Asia do not have smoking restrictions.

Clothing - Please confirm proper attire based on the itinerary you select.  You can also discuss travel tips and advice with your travel specialist.

Passports/Visas - US citizens will need a passport valid for at least 6 months beyond completion of the tour plus visas for Turkey and Russia, which can be obtained at an additional cost. Non-US citizens should contact their local embassy or consulate to determine if visas are required. Due to airline security measures, the name on your passport must match the name on your airline ticket and tour reservation. Please note: US citizens traveling to Asia and Africa need a passport valid for at least 7 months beyond completion of the tour. A Visa is mandatory for travel to mainland China, Cambodia, Vietnam, Kenya, Tanzania, and Egypt. Non-US citizens must also have a passport valid for 7 months beyond the completion of the tour and should contact their local consulate to determine if visas are required.

Membership & Health - Membership will be granted to all persons. Tauck reserves the right to terminate the tour of any persons who are abusive of others or whose behavior disrupts the tour. Travelers should be in reasonably good health. Most tours require considerable walking, often on uneven terrain. Many sites have limited motor coach access and involve stairs and inclines. Any person who needs assistance with walking, dining, or personal needs must have a companion to assist them. Please consult your physician for pre-departure health advice.

Roads in rural and wildlife areas are bumpy and dusty. While Tauck provides reliable and comfortable vehicles, land travel can be slow in wilderness areas.

Vaccination for yellow fever is required for travel in Tanzania. Malaria pills are recommended for all travel in Africa. Consult your physician for pre-departure health advice.

Itinerary Changes & Flexibility - Tauck World Discovery pledges to make every effort to operate all tours as advertised. Travelers should be as flexible as situations may arise, voluntary or involuntary, that necessitate schedule changes or exceptions to the itinerary. These may include museum closures. On these occasions, Tauck reserves the right to make changes as necessary. Any savings realized by these changes will be refunded to passengers. Any resultant added expense will be borne by Tauck.

Departure Changes - In the unlikely event unforeseen circumstances necessitate the cancellation of a tour departure, Tauck will ensure a smooth transition to a different date. Tauck will cover airline penalties or other costs associated with the change in travel arrangements.

Deposit Date - To hold space up until the time of "final payment", a deposit ($600 - $1,100 required, plus the optional travel insurance) must be received by the "deposit due date" or space is automatically released.

Final payment is due 60 days before departure for all tours. Any bookings without full payment at designated time may be subject to cancellation without notice. Your travel specialist will advise you of all pertinent dates at the time of booking.

Final Documents, which may include airline tickets when applicable, are sent by first class mail upon receipt of final payment.

Cancellation and Transfer Fees - Regardless of reason, cancellations and transfers result in costly charges from Tauck's travel and hotel providers. Therefore, fees will apply without exception. These fees apply whether or not a person transfers to another tour departure. Time of cancellation will be when notice is received by Tauck.

                Days Prior to Sailing Date              Cancellation Charge

Africa, Tanzania & South Africa  60+ days before departure

59-8 days before departure

7-1 days before departure           Deposit

$1250 per person

$2000 per person

Botswana Safari                60+ days before departure

59-46 days before departure

45-1 days before departure        $700 per person

$1400 per person

$1900 per person

Cruise tours (excluding the tours mentioned below)       60+ days before departure

59-30 days before departure

29-1 days before departure        Deposit

50% of tour cost

No refund

Asia        60+ days before departure

59-8 days before departure

7-1 days before departure           $490 per person

$1250 per person

$2000 per person

Australia & New Zealand              60+ days before departure

59-15 days before departure

14-1 days before departure        Deposit

$1250 per person

$2000 per person

Asian cruise tours            60+ days before departure

59-8 days before departure

7-1 days before departure           Deposit

50% of tour cost

No refund

United States, Canada & Hawaii                60+ days before departure

59-8 days before departure

7-1 days before departure           Deposit

$600 per person

$900 per person

North American Cruise Tours      60+ days before departure

59-30 days before departure

29-1 days before departure        Deposit

50% of tour cost

No refund

A Week In... Costa Rica  60+ days before departure

59-8 days before departure

7-1 days before departure           Deposit

$600 per person

$900 per person

Costa Rica & Panama Canal          60+ days before departure

59-30 days before departure

29-1 days before departure        Deposit

50% of tour cost

No refund

Mexico Copper Canyon 60+ days before departure

59-8 days before departure

7-1 days before departure           Deposit

$925 per person

$1500 per person

Australia & New Zealand              60+ days before departure

59-15 days before departure

14-1 days before departure        Deposit

$1250 per person

$2000 per person

Europe (excluding the tours mentioned below) 60+ days before departure

59-8 days before departure

7-1 days before departure           Deposit

$900 per person

$1500 per person

European riverboat tours & cruise tours                60+ days before departure

59-30 days before departure

29-1 days before departure        Deposit

50% of cost

No refund

Partial Room Cancellation - A person canceling or leaving a tour while a roommate remains constitutes a cancellation of one type of accommodation and a rebooking. The price charged the remaining person(s) is the new, higher price for the new accommodations.

Baggage Responsibility - Baggage allowance varies depending on your region of travel. Please confirm baggage height, width, and weight with the airlines.

Regulation within most airports requires that travelers handle their own luggage through customs.

Although Tauck makes every effort to handle guests' luggage carefully, Tauck cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakages, theft, or fair wear and tear through hotel, airline or group carrier handling. We strongly recommend travel insurance.

Guest Protection Plan - Should your tour be canceled or interrupted, a non-refundable Guest Protection Fee waives all cancellation and interruption fees, provided Tauck is notified of cancellation before the tour departs. The cancellation and interruption fees are waived regardless of reason, and land tour costs will be refunded by Tauck World Discovery.

In addition, this plan provides comprehensive travelers insurance and 24-hour emergency assistance. Coverage for the following elements is provided by Berkely Care, Ltd. and is subject to the terms, conditions and exclusions of the policy.

•             Airfare Protection - Should you need to cancel or interrupt your Tauck tour for covered medical reasons, airfares and air penalties are covered.

•             Medical Protection - You are reimbursed for covered medical expenses incurred in the event you become injured or ill during your trip.

•             Baggage Protection - You are reimbursed for lost, stolen or damaged luggage.

This optional Guest Protection Plan must be requested at time of reservation and fee must be included in initial payment. Details will be provided with written confirmation of your tour reservation.

Note: The full Plan is available to US and Canada residents only. The cost of the Plan is not refundable under any circumstances.

In the event of unforeseen circumstances, Tauck reserves the right to amend the cancellation and transfer terms.

Travel Videos

Online Privacy Policy

At Atlas Cruises and Tours, your right to privacy is a primary concern. That's why we help you maintain control over your personal data on the Internet. We adhere to strict guidelines for protecting the information you provide us during a visit to our site (www.escorteddeluxetours.com).

There are several areas on our site where we request information from you. When making reservations, we ask you for your name, email address, and other relevant personal information that is needed to make reservations.  In the case of newsletters notifying you of travel specials and information, you may "unsubscribe" to these at any time.

What other information should I know about my privacy?

Escorteddeluxetours.com contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which escortedtrafalgartours has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Statement. Of course, you are solely responsible for maintaining the secrecy of your passwords and any account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.

Confidentiality

The information you provide to escorteddeluxetours.com will be kept confidential and used to support your customer relationship with escortedtrafalgartours. Information regarding you or your travel purchase will not be given or sold to any outside organization for its use in marketing or solicitation.

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PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

TERMS OF USE

Escorteddeluxetours.com, ("Atlas Cruises and Tours") maintains this site (the "Site") for your personal entertainment and information. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, or use the content of the Site for public or commercial purposes, including the text, and images, without Atlas Cruises and Tours' written permission. Your access to and use of the Site is also subject to the following terms and conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Site. For information on your privacy online, please review our Privacy Policy.

1. SITE OWNERSHIP. This site is the copyrighted property of Atlas Cruises & Tours, and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors, and other leisure travel information providers. None of the content or data found on this site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of Atlastravelweb.com and/or its third party providers and distributors. Nothing contained on this site should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks without the written permission of Atlastravelweb.com or such other party that may own the Trademarks. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted, and may not be used except as provided in these Terms and Conditions without the written permission of Atlas Cruises and Tours.

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4. USE OF SITE. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Atlas Cruises & Tours, except that you may print one copy of the materials presented on this site on a single computer for your personal, non-commercial use only. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials.

You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You warrant to Atlas Cruises & Tours that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate.

Atlas Cruises & Tours is acting as an agent for Travel Suppliers in selling travel related services, or in accepting reservations or bookings for services that are not directly supplied by our travel agency. Atlas Cruises & Tours, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage delay, or injury to you or your traveling companions or group members. We do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, and any other faults.

Atlas Cruises and Tours shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control.

You, the Traveler assumes complete and full responsibility for, and hereby releases the travel agent from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security and security conditions of such destinations, during the length of the proposed travel. Click here for a list of popular travel tips and advisories.

5. LIABILITY & WARRANTY

Atlas Cruises & Tours wants you to know that all information and prices of the packages, tours and cruises on this website are subject to availability and are subject to change without any notice. Please use our website for purposes of planning your vacation. All the material that you find on this or any website must be confirmed with a travel consultant prior to making any final travel plans or placing a deposit which may be non-refundable in some cases. Many travel suppliers will charge you a penalty fee for canceling or changing certain reservations.

6. AGE AND RESPONSIBILITY. You represent and warrant that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You agree to be financially responsible for all of your use of this Web site. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site. You the traveler, are in charge of retention of tickets, reservations, tour documents, cruise documents, travel agency invoice or bookings after issuance of these documents.

Atlas Cruises & Tours neither controls nor operates, nor is it responsible for the actions of independent contractors such as airlines, cruise lines, tour operators or ground transporters. Atlas Cruises & Tours denies any responsibility or liability for late arrival of your cruise, or flight, or for any illness, injury, damage, loss of cruise time or other irregularities resulting therefrom. Atlas Cruises & Tours' responsibility does not extend beyond its responsibility in facilitating your payment to the particular vendors. Please check with your respective government agencies, embassies or consulates that your passport is valid and that all necessary visas, certificates and other documentation are in order. Any and all consequences and/or expenses for improper, inadequate or invalid documentation are the responsibility of the passenger.

7. PRIVACY POLICY. The information you provide to Atlas Cruises & Tours will be kept confidential and used to support your customer relationship with Atlas Cruises & Tours. Information regarding you or your travel purchase will not be given or sold to any outside organization for its use in marketing or solicitation. As a user of the Web site you will occasionally receive updates from us about sales, special offers, services and noteworthy news. We hope you will find these updates interesting and informative. If you would rather not receive them, please send an e-mail message with the subject

"No newsletter".

8. LINKS TO THIRD-PARTY SITES. Reference herein to any products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by atlastravelweb.com. We have provided links to certain other World Wide Web sites solely for the convenience of

Web users, and Atlas Cruises & Tours is not responsible for the content of other sites. Product and service information are the sole responsibility of each individual vendor and/or Web site provider.

9. DISPUTE RESOLUTION. Atlas Cruises & Tours participates in the Better Business Bureau. We pledge to you, our customer, that our firm will cooperate with BBB conciliation or mediation should claim arise out of the purchase of a service from Atlas Cruises and Tours. Within specific limits as to the scope and type of claim, we will agree to mutually binding arbitration.

10. GOVERNING LAW. This Agreement and its performance shall be governed by the laws of the state of Florida, United States of America, without regard to its conflict of laws provisions. Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting travel programs, services, and other products available in the United States, its territories, possessions and protectorates. Any offer for any travel programs, services, or products, made in the Materials is void where prohibited. This site is controlled and operated by Atlas Cruises and Tours from its office within the State of Florida, United States of America. Atlas Cruises & Tours makes no representation that Materials in the site are appropriate or available for use

in other locations and other countries. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Florida, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Atlas Cruises & Tours bring to enforce this agreement or, in connection with, any matters related to this site shall be brought only in either the state or Federal Courts located in Palm Beach County, Florida, and you expressly consent to the jurisdiction of said courts.

11. MODIFICATION. Atlas Cruises & Tours may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

12. OTHER. This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

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