Providing you with “ANY REASON” cancellation flexibility and insurance coverage while you travel. Brendan Vacations Travel Protection Plan - designed with the following:
SECTION I - Travel Arrangement Protection
Provided by Brendan Vacations*
Trip Cancellation: Up to Total Trip Cost
Reimburses the non-refundable Brendan Vacations cancellation penalties imposed if you must cancel your trip for specified reasons such as illness, injury or death to you, a traveling companion or an immediate family member. Other reasons for cancellation include Common Carrier-caused delays due to inclement weather, jury duty, subpoena, or a documented traffic accident en route to departure, and other reasons as cited in the Travel Protection Plan.
The Brendan Vacations “Any Reason” Cancellation Waiver** (Provided by Brendan Vacations)
With the Brendan Vacations “Any Reason” Cancellation Waiver, Brendan Vacations will provide you with 100% of the cancellation charges in the form of a future travel credit certificate, should you cancel your tour more than 48 hours prior to your scheduled departure for any reason that is not eligible for cash reimbursement under the Trip Cancellation section of the Travel Protection Plan. Cancellation charges are reimbursed in the form of Brendan Vacations Travel Certificates allowing you a two year credit to travel with us at a later date! Please note that to be eligible for the “Any Reason” Cancellation Waiver, you must enroll and pay for the plan within two days of your initial trip deposit. The certificate is valid for two years, is non-transferable and non-refundable and may not be redeemed for cash. Future travel certificates do not include airfare cancellation charges for air arrangements unless those arrangements were provided by Brendan Vacations.
Trip Interruption: Up to Total Trip Cost
Trip Delay: Up to $1,000 ($150/day)
SECTION II - Travel Insurance Benefits
Underwritten by Stonebridge Casualty Insurance Company
Baggage Protection: Up to $2,500
Medical & Dental Expenses: Up to $50,000
Emergency Evacuation/Repatriation: Up to $50,000
SECTION III - Emergency Assistance Services
Provided by On Call International
The above is only a brief description – a summary of the terms, conditions and exclusions can be downloaded here – we have highlighted just a few of the plan benefits. If you have any Travel Protection Plan questions, or would like to request a copy of the plan description, please call our plan administrator, Berkely, at (877) 846-8875.
The Brendan Vacations Travel Protection Plan is provided in addition to other applicable indemnity or insurance programs, where permitted by law and shall apply only after benefits have been paid.
*For NY residents, Section I Travel Arrangement Protection (Trip Cancellation, Trip Interruption & Trip Delay) is underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC#10952 under Policy/Certificate Form series TAHC5000.
** For NY residents only, the “Any Reason” Cancellation Waiver may be purchased separately from the Brendan Vacations Travel Protection Plan.
Contact 1-877-722-2195 for details.
*** Section II Travel Insurance Benefits, Policy Number MZ0911063H0000A, are underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio: NAIC #10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.
This program was designed and is administered by Aon Affinity Berkely Travel.
Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc.; (AR 244489); in CA, MN & OK, AIS Affinity Insurance Agency, Inc. (CA 0795465); in CA, Aon Affinity Insurance Services, Inc., (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY and NH, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.
This plan provides insurance coverage that applies only during the covered trip.You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
You will receive your tour documents, travel literature and document wallet approximately one to two weeks prior to your departure. These documents are valuable and contain a wealth of advice and essential information to make your vacation as enjoyable as possible. Please read them carefully before your departure.
Passports and Visas
You should carry your passport with you at all times to ensure against its loss or theft in hotels. However, please note that certain hotels will need to hold your passport overnight in order to comply with local regulations.
All passengers require a passport valid for six months beyond the conclusion of their trip, with appropriate visas. Some Guided Vacations may require multiple-entry visas for certain countries, depending on the itinerary. You must contact your travel agent or the applicable government authorities to get the necessary documentation. It is the sole responsibility of each passenger to have a valid passport and necessary visas, as well as to comply with entry, health or other requirements of the countries visited.
Please remember Brendan and/or their employees and agents are not responsible for passport, visa requirements, health or other requirements of the countries visited or for any loss sustained by you for failing to comply with the laws and regulations of countries visited.
Why should I travel with Brendan?
Brendan has been sharing the world with travelers for 40 years. We believe that a truly successful vacation reveals all the sights, sounds and experiences that make a destination unique, while offering personal and caring service from your first contact with Brendan until you return home after your journey. Our travel philosophy has evolved into a company culture based on providing superior service. Our management team is hands-on, making it a priority to personally inspect the properties and sights featured in our itineraries. This ensures distinctive, high quality vacations for you to enjoy. Depending on the destination, you can travel on a fully Guided or Locally Guided Vacation, or take independent modules or city breaks. We also offer cruises in Europe, Russia, Egypt and China, as well as self drive vacations throughout the U.K., Ireland, Australia and New Zealand.
Traveling with Brendan on a Guided Vacation, you see the highlights in each city you visit, without having to wait in long lines for inside tours. In many destinations we include unique local experiences to make your vacation even more memorable. These might be a meal in the home of a typical family, a wine or whisky tasting or a visit to a lesser-known and rarely experienced treasure. You will stay in first class hotels conveniently located near shopping, historic districts, restaurants and public transportation. Many great meals are included, plus you have the opportunity to sample the local fare, experiencing tantalizing new tastes. Finally, our expert Tour Directors make your vacation completely hassle-free and fun, while they share their unique insights, stories and knowledge of our destinations.
For those travelers seeking a more independent vacation or a quick getaway, a Locally Guided, Independent or City Break Vacation may be right for you. Brendan offers a choice of hotel standards and sightseeing options in major European cities, allowing you the flexibility to choose a program that suits your own individual pace and preferences. Plus, our friendly hosts are a wonderful asset to your experience. We maintain our standards of high quality and personal service on these vacations as well, as we know that is what travelers and travel professionals expect on a Brendan vacation.
Will I be traveling with a reliable company?
Yes. Brendan has been in business since 1969. Owned by the Murphy family until 2007, the company is now part of “The Leading Travel Companies.” This worldwide organization of travel and tourism companies is highly respected in the travel industry, renowned for outstanding value, service, quality and financial stability.
How many people are on tour with me?
Guided Vacations: Europe: There is a maximum of 49 people on our Guided Vacations, and departures operate with a minimum of 22. US, Canada & Mexico: You will generally be traveling with 30-52 fellow passengers. In most other destinations, you will be traveling with as few as 6 and as many as 49.
Locally Guided & Independent Vacations: On our Locally Guided and Independent Vacations, you travel with just the people in your own party. Generally, you will join other travelers for sightseeing with a local guide. Different transfer staff and sightseeing guides will assist you in each city you visit.
Will I be traveling with people from other countries?
Since our tours are sold in many parts of the world, it is likely that there will be people of other nationalities on your tour. Generally, you'll travel with Americans, Canadians, Australians, New Zealanders, and/or British. All of our tours are conducted in English.
Will I have time on my own?
Yes. We design each itinerary with the right mix of included sightseeing and time at leisure to pursue your own interests, shop, people watch or simply relax.
What is the motorcoach like?
You will ride in safety and comfort on one of Brendan’s first rate, air-conditioned coaches. Your driver is experienced, reliable and friendly, getting you everywhere on time, keeping the coach neat and clean, and the panoramic windows spotless.
Is smoking allowed on the motorcoach?
No, Brendan has a no smoking policy on board our motorcoaches. However, we make plenty of stops along the way, allowing you an opportunity to smoke, stretch your legs, take a scenic snapshot or enjoy a cup of coffee.
How is seating determined on the motorcoach?
Your Tour Director utilizes a seat rotation system, which gives everyone a variety of views and across-the-aisle seatmates.
Where will I meet my Tour Director?
On all Guided Vacations except those starting in London, you will meet your Tour Director at your first hotel. For vacations that begin in London, you will meet your Tour Director on the morning you leave London.
On Locally Guided and Independent Vacations, our transfer staff will meet you at the airport holding a sign with your name (be sure to ask if transfers are included in your package). Your local guide/s will make arrangements to meet you at your hotel. They are available to answer questions and to assist with reservations for optional sightseeing and excursions.
How do I read the Vacation Pace scale?
Brendan's Vacation Pace scale, shown on itinerary pages, runs from “Easy” to “Let’s Go!” This pace refers to the number of nights spent in each city on your vacation.
Are the hotels air-conditioned?
The majority of the hotels we use have air conditioning, but not all. A quick check of each hotels website should answer this question if the information isn’t already in our brochure.
Why are prices based on double occupancy?
We have found that most of our passengers travel with a companion. So, all prices quoted on Brendan’s website and in our brochures are per person, based on two people sharing a twin-bedded room (unless stated otherwise).
What is the difference between a twin-bedded room and a double room?
A twin-bedded room has two separate beds of any size. This is what we generally reserve for our travelers. A double room usually has one double bed. These can be requested at the time of booking if desired.
What happens if I travel alone? Is there an extra charge?
On many of our tours in Europe, we offer a “Guaranteed Share Room.” We will accommodate you with a fellow passenger of the same sex in a twin, non-smoking room. If there is no single to match up with you, we will absorb the single supplement.
What is the single supplement?
The single supplement is the additional cost for to those who would like to stay in a room on their own. The room will sometimes be a regular twin or double room, and sometimes be a smaller single room.
What size is a triple room?
In most of the world, a triple room is the same size as a twin or double room. It will have beds to accommodate three people, however it may not have three separate beds or the third bed may be a rollaway. If there are only two beds, a rollaway may be requested but cannot be guaranteed. In some cities and hotels, triple rooms are only available with an upgrade to a suite.
Are airport transfers included?
Transfers will depend on the tour you choose and the days you arrive and depart. In general, if you buy a Brendan Guided Land and Air package, then transfers between the airport(s) and hotels are included. If transfers are not included, they can often be purchased separately.
Can I select my airline seats before departure?
All carriers have different policies when it comes to seat assignments. Special seating can be requested in advance through your Brendan Specialist or your travel agent, however some carriers only do seat assignments at the time you check in.
Can I request special meals?
Meals included on tour are based on local foods and menus. We can generally accommodate passengers who prefer a vegetarian, diabetic, gluten-free or other medically recommended diet. Please advise this at the time of booking. Unfortunately, we are unable to supply meals in accordance with strict religious requirements.
Can I bring a wheelchair on tour?
Yes, you may bring a fully collapsible, non-motorized wheelchair. Please advise us at the time of booking if you plan to bring one. You must be traveling with a companion who is physically able to provide you with assistance. Brendan’s staff cannot help with walking, dining, getting on/off vehicles or other personal needs. Motorcoaches, mini-buses and vans are not equipped with wheelchair ramps.
How much luggage can I bring? What size can it be?
Due to limited space on the motorcoach, you may bring one suitcase per person with dimensions not exceeding 30”x18”x10” and weight not exceeding 50 lbs. Airlines may have additional luggage restrictions and may impose additional charges if you choose to check any luggage. Please contact your airline or refer to its website for more information. If you bring a carry-on bag, it should not exceed the dimensons of 12"x11"x6". Wheeled carry-ons are not allowed on motorcoaches.
Africa: smaller, soft-sided luggage is recommended on all safaris.
China: for flights within China, the maximum weight for your checked luggage is 44 lbs.
Japan: for the optional Ryokan stay and the train ride to Hiroshima you will need a small overnight bag.
Galapagos Islands flights: the maximum weight for your luggage is 44 lbs.
Tortuguero National Park (Costa Rica): you will need to carry a small overnight bag, with a maximum weight of 25 lbs.
Canada and Mexico train rides: for the Rocky Mountaineer in RedLeaf Service only, VIA Rail and the El Chepe train in the Copper Canyon (Mexico), you will need a smaller overnight bag.
Is baggage handling included?
Baggage handling of one suitcase per person is included on Guided Vacations. It is not included on Locally Guided and Independent packages.
Travel insurance is a must! It is imperative that you take out a comprehensive travel insurance policy, which covers you the entire time you are away from home. Your policy should cover the following:
* Cancellation or curtailment of your tour due to medical or other reasons
* Loss or damage to your property and baggage
* Loss of cash, Travelers Checks, credit cards, etc.
* Medical costs and personal accidents Don’t forget to pack a copy of your policy, contact phone numbers and instructions on how to claim, on the off chance it is necessary.
Storage space in modern luxury touring coaches is limited. Because of this, we ask you to bring ONLY ONE BAG or SUITCASE PER PERSON. The maximum size of your luggage must be no larger than 30” wide x 18” high x 10” deep (76cm x 45cm x 25cm) and the maximum weight is 50 lbs (23 kg). You may also bring one piece of hand luggage that fits under your coach seat or in the overhead luggage rack. Wheeled carry-ons are not permitted, as they do not fit in the space on the coach.
Your safety and comfort is important to us. We therefore appreciate your cooperation. If a SECOND suitcase is carried, or if your first exceeds the permitted weight and/or dimensions, a charge of US$5 per traveling day will be collected by your Tour Director. Baggage handling at hotels for ONE suitcase per person is included in the Guided Vacation price (not included for Locally Guided or Independent packages).
Please note: Regulations regarding airline luggage allowances are constantly changing. We advise you to check with your airline or travel agent in advance of traveling, to ensure your luggage conforms to such regulations. Airlines may impose additional charges if you choose to check any baggage.
Deciding what to pack is a difficult but essential process. The following is a list of helpful hints and guidelines to assist you.
Start by writing a packing list. When packing an item, think about how many times you are going to wear it – the more times the better. Choose clothes that pack well and color coordinate. Leave expensive items such as jewelry at home. If traveling as a couple, pack in each suitcase clothing for both people – in the unlikely event the airline misplaces one of your suitcases, you will have something fresh to wear. Ensure your personal and tour details are written on a label INSIDE your suitcase (including your phone number, departure and return flight details). Write only your name and destination address on the outside labels. Make sure that your luggage is in good secure condition, and don't forget the TSA recognized locks and keys!
NEVER ACCEPT packages or articles from anyone unknown to you to carry on board the aircraft.
Suggested items to pack:
* Clothes that can be mixed and layered (smart and casual)
* Comfortable walking and dress shoes
* Toiletries - remember to pack 3-ounce sizes that fit in one 1-quart zip-top bag
* Credit cards (only those needed)
* Traveler’s Checks and cash
* Local currency for 1st country
* Money belt
* Spare memory card for your digital camera or film
* Photocopies (1 for you and 1 for someone at home) of your passport ID page, credit cards, airline tickets and itinerary
* Extra passport photos
* Only those keys needed on return
* Medicine and spare prescriptions
* Extra glasses, contacts and prescription
* Plastic bags (zip-top bags)
* Elastic clothesline
* Travel alarm clock
* Earplugs and sleep mask
* Mini first aid kit
* Mini sewing kit (put in your checked luggage)
* Toiletries and tissues
* Adapters and voltage converter
* Patience and good humor!
For weather conditions pertinent to your travel schedule, visit these websites: www.cnn.com/weather/ www.bbc.co.uk/weather/world www.weather.com
Many hotels supply hairdryers in rooms. If you take an electric razor you should find that there is a suitable socket in the bathroom. Outside of the U.S., electric voltages will differ from those at home, and adapters may be required. Ask your travel agent for more information. There are also a number of websites offering details on electricity around the world, including voltage and socket designs.
It is important that you take precautions when traveling. If hotel security boxes are available we recommend you use them for all your valuables; do not leave these items in your hotel room. Prior to leaving home, purchase a money belt and/or shoulder or neck holster to carry items such as your passport and extra money – make sure it is not visible under your clothing. Be wary of pickpockets! Wallets and purses should be kept out of sight, in inside or front pockets; carry your handbag and backpacks around your front. If you are unsure about security while on tour, your Tour Director or local host will be able to advise you.
A World of Difference!
It is exciting to visit and explore new places and experience the cultural diversity across the globe. Of course, you will find that the food, customs and other aspects of daily life in other countries (or even states in the US) can be quite different from life back home. They can also vary considerably from one country to another. Some customs you encounter on your vacation seem strange to you, but if you try to keep an open mind and simply enjoy the unfamiliar, you will have a more enjoyable experience.
Your Tour Director
Your Tour Director is there to help you, so if you have any questions or problems, talk to them. You will find them useful for the odd bit of translating, knowing where to go (they know the best restaurants and shops in every town) and of course they are a wealth of information when it comes to historical facts and information about the places you will be visiting.
Traveling on board Brendan's modern motorcoach fleet is like taking a leisurely land cruise. Air conditioning or air ventilation is standard, and you will relax in comfortable seats with large panoramic windows that give uninterrupted views. Plus, the on-board stereo provides entertainment for quieter moments.
Our seat rotation plan ensures you enjoy the views from the coach at a different vantage point each day.
For the comfort of our passengers, smoking is not permitted on board our coaches. Smokers need not worry; our itineraries are well-planned so that frequent comfort stops are made during each touring day.
Food On Board
It would be appreciated (especially by your driver!) if you could bring the minimum of food and drink on board the coach. This will assist them in keeping the coach spotlessly clean at all times for the benefit and comfort of all passengers. We make frequent comfort stops where food and beverages may be bought and consumed before re-boarding.
No doubt you will want to capture all the famous sights of your vacation on film, so wherever possible the coach will stop to enable you to click away! But spare a thought for those passengers who are not budding photographers. It is impossible to stop the coach every few minutes for a view from a different angle. So please be guided by your Tour Director; after all they know their country like the back of their hand and can advise you of the very best shots to take. If you use a digital camera don’t forget to bring additional memory cards. If you are using film, we suggest you purchase it prior to going on your tour.
Holidays and Changes
During local or national holidays, certain facilities such as museums, sightseeing tours and shopping may be limited. At these times we may need to make slight itinerary adjustments. Also local holidays, closing days and other circumstances may change the day of the week for scheduled dining out, gala dinners, sightseeing and other included activities.
Hotels Around the World
Often, the tourist industry is centuries-old in the area(s) you will be visiting, and hotels frequently reflect the varied traditions and cultures of each country. So, do not expect hotels to be the same as those back home. Single rooms are often smaller than in North America, and rooms may not be ready for early check-in, as check-out times are usually midday. When selecting hotels, we try to balance traditional with modern, so you will enjoy the best of both worlds. It is sometimes the case that hotels do not provide washcloths in bathrooms, so guests are advised to bring their own. Also, the term 'private facilities' generally means a bedroom with an adjoining bathroom usually with a bath and/or shower. On certain occasions, for operational or local reasons, it may be necessary to change your hotel accommodation in a particular location. If this does occur you will be notified of such changes as soon as possible.
Hotel Check-In and Check-Out on Guided Vacations
Arrangements are made to ensure that check-in and check-out at hotels runs smoothly, and your Tour Director will advise you in advance of the procedure before arriving at each hotel. Crowding the reception area usually hinders rather than helps, so it is suggested you remain on the coach for a few moments, or relax in the hotel lounge while waiting for your key to be handed to you. On departing the hotel, always remember to return your room key to reception before boarding the coach.
Personal Hotel Expenses
Any additional costs incurred during your stay at hotels (for example laundry, telephone calls and bar bills) are your responsibility. Please settle your account on the evening before leaving to ensure a smooth and speedy departure the following morning.
Meals included in your Guided Vacation arrangements can be "table d'hote" (set) menus, buffets or a typical regional menu.
Freedom at Meal Times
Brendan's unique philosophy of a careful mix of free time and organized activities is extended to your meal arrangements; that is why lunches are not usually included on our itineraries. We believe you should be free to spend your lunch time in your own way, maybe trying a local dish or taking a light snack and using the time for additional sightseeing or shopping. Occasionally, our daily itinerary may require us to make a lunch stop at a recommended roadside cafeteria.
Freedom at Dinner
In certain major cities, dinners are not included. This is to give you an opportunity to dine out on your own, to sample regional dishes and eat in typical local restaurants. Your Tour Director can advise you to help you make the best choice.
While tap water is perfectly safe to drink in many countries, we suggest you drink bottled water where available. Check with your Tour Director, local host, or the concierge at your hotel about the water in their area. You may also wish to carry a small bottle of water with you throughout the day to ensure you are sufficiently hydrated.
When there is a two-night stopover, arrangements can be made for your laundry with the hotel chambermaid (at your own expense). Please note laundry services are not available on weekends or local holidays.
On your travels you may encounter an air-conditioning system in public places, on ships and in hotels that might not be up to the standard you are used to back home. Just think positive and look upon it as part of the travel experience!
Sightseeing on Guided Vacation
Brendan guarantees you a sightseeing tour in all major towns and cities visited on your Guided Vacation. These tours are conducted by qualified local guides who are eager to share their vast knowledge and love of the local history and culture. In places where a local guide is not available, your Tour Director will give you a brief orientation drive or walk to familiarize you with the locality, usually on the way to your hotel.
Our well-planned tours include so much, but we believe it is important for you to be able to personalize your Brendan experience. We have not included the cost of our optional excursions in the price of your tour, as we want to ensure that you don’t pay for activities you are not interested in.
Optional excursions not operated by Brendan are run by third party suppliers who have been approved and endorsed by Brendan. These excursions may be purchased directly from your Tour Director, who will accept payment in Travelers Checks or in cash in most major currencies (such as US dollars or Australian dollars). Credit cards are also widely accepted. Full details and prices are shown in your itinerary leaflet.
These vary depending on which vacation package you take. You can find the sightseeing highlights and travel features for your vacation in the relevant Brendan brochure. We try to provide as many highlights each day as possible, carefully balanced with relaxation and free time. There's an art to getting it just right, and we hope you will agree that we have.
Making Phone Calls
Phoning home from another country can be expensive. All hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be very high. It is always cheaper for you to use public telephones (payphones). Your Tour Director will advise you how to use the telephone if you are unsure.
International Country Calling Codes Australia + 61 Canada + 1 Great Britain + 44 New Zealand + 64 South Africa + 27 Hong Kong + 852 Singapore + 65 USA + 1
Automatic money machines (ATMs) are widely available. By using a Cirrus or Plus 1 card you can take money directly from your account (in local currency). The transaction will be converted into US dollars at the current exchange rate when recorded by your bank. This is a convenient way to get cash, however do not rely on this for all your spending money, as machines can be unreliable.
Another option for your monetary needs is an adequate supply of convertible Travelers Checks. They are easily obtained from your bank or other authorized dealer. You will find it an advantage to have your Travelers Checks in a currency that is easily exchanged, such as US dollars or the local currency. Remember to make a separate note of all the numbers and denominations of your Travelers Checks in case of loss or theft. It is worth carrying some checks in small denominations as it may be difficult to cash larger checks in hotels and shops. Many banks charge a set rate, so it could be worth your while cashing more money less often. Banks usually offer a better rate of exchange than hotels, restaurants and large shops. Please note that personal checks are not accepted unless you hold a bank account in the country of purchase.
Most countries have arrangements to accept many of the leading credit cards, although this is a matter for individual shops and hotels. The bill you sign will be made out in much the same way as at home, except that the total will be in the local currency. This will be converted into your home currency by the credit card company at the rate in effect when the transaction is recorded, then invoiced in the usual way. It is worth remembering that you can also use Visa, MasterCard, American Express and Diners to obtain cash abroad, at the regular rate your credit card company charges.
How Much to Take
The most difficult question to answer is 'How much money will I need?' Of course, this depends on many factors - the length of your stay, the extent of your travel, and, last but not least, your shopping and sightseeing plans.
We have two suggestions: first, plan your budget well in advance of your departure and second, take more money than you think you will need rather than less – this way you won’t be disappointed if you find a "must-have" item. Remember, excess Travelers Checks can always be refunded at the end of your vacation or used at home.
What is included in your vacation package?
To assist you in planning your budget, we have listed exactly what is included in your Brendan vacation package. Accommodation, transportation, breakfast daily and a good proportion of your evening meals, hotel porterage and tips for included meals are all provided for in the price of your Guided Vacation. In addition, sightseeing in major towns and cities en route conducted by your Tour Director or a professional local guide and special highlight features are also incorporated into your vacation price. For a full list of included features, refer to your itinerary page in Brendan's brochures. On Locally Guided and Independent Vacations, you can expect accommodation, transportation between cities (depending on the package), breakfast daily, some sightseeing, the services of local hosts and/or guides and some transfers. On Independent City Stays, our hotel rates include all taxes and most provide breakfast as well.
To give you an indication of how much spending money to take, we've listed the extra expenses you can expect to incur on your vacation.
All breakfasts and many dinners are included in the price of your Guided Vacation. However, lunch is not included as experience has shown us that the majority of our passengers prefer the flexibility of making their own choices. As a general guide, a lunch consisting of one simple dish with coffee, tea or beer would cost approximately US$10-15 per person. In certain cities where there is an abundance of local restaurants, we do not include dinner so you have the opportunity to sample regional dishes. Costs will vary enormously depending on the country and the class of restaurant chosen. However, as a general guide we recommend you allow at least US$20-40 per person.
Your best guide will be your Tour Director who can advise you of local restaurants which fall within your particular price range. On Locally Guided and Independent Vacations, you will need to purchase lunch and dinner most days. Your local host or guide or the concierge at your hotel will be able to assist you in finding just the right restaurant for your tastes.
Your Brendan brochures list all of the sightseeing and special highlight features included in your package. Brendan also organizes optional excursions in many places. You can find full details and prices for these in your travel document pack. Some optional excursions feature an evening's entertainment with dinner included. Others are half or full day sightseeing excursions to nearby places of great beauty or historic interest.
You may also wish to make additional sightseeing plans of your own for days when you are at leisure. Passengers with a particular interest in art galleries or historical museums should allow extra to cover the cost of visiting these places if they are not already included in the vacation price. As a guide, entrance fees to museums and art galleries can range from US$5-$20.
Personal Expenses and Shopping
Don’t forget to include in your budget smaller items such as stamps, postcards, taxi fare, laundry expenses and calling home. We recommend you allocate at least US$7-$12 per day to cover such expenditures.
Naturally, you will want to take back home a few souvenirs of the places you visited – it is fun and part of the travel experience. It is difficult for us to guide you on prices for general shopping; you know your purchasing habits, so you will have to judge for yourself a reasonable amount to bring.
Your Tour Director, local host or hotel concierge will advise you where local markets and shopping areas are located. But remember if you are planning on doing a lot of shopping, not only will you need to allow for it in your budget but you will also have to leave some room in your luggage.
It is customary in most of the world to tip when you feel you have received good service. On your Brendan Guided Vacation we have pre-paid certain tips and gratuities for you, including all baggage handling at hotels and ports from the time you join your tour and gratuities for all meals included in your tour. Tips for your Tour Director, coach driver and local guides are not included. The suggested tipping rates for your Brendan team are: Tour Director US$4-5 per day (or the equivalent in the local currency) Tour Driver US$2-3 per day (or the equivalent in the local currency) Local Sightseeing guide US$1-2 per day/tour (or the equivalent in the local currency)
When you are on your own, we suggest the following tipping rates: Taxis: 10-15% of the fare on the meter Restaurants and bars: 10-15% of the total bill If a service charge has already been added there is no need to tip as much or at all.
Brendan Repeat Travelers Discount
SAVE 5% Each year, a majority of our passengers return to experience the magic and excitement of another Brendan vacation. We appreciate your loyalty. To show our gratitude, we offer a discount for our Repeat Travelers.
As soon as you complete your first Guided Vacation or River Cruise with Brendan, you are extended a credit of 5% off the land/cruise portion of your next Brendan Guided Vacation or River Cruise ANYWHERE IN THE WORLD!
*The Repeat Traveler Discount is not available retroactively. Only one voucher is available per person, per Guided Vacation/Cruise, per year and only one voucher can be redeemed against each further Guided Vacation/Cruise booking. The discount does not apply to independent arrangements (FIT), Locally Guided Vacations, Greek Island cruising, Egypt & Israel vacations, Europe Train vacations, City Breaks, London tours, gateway accommodations and group bookings. This valuable 5% credit is valid for 2 years from the date of your last Brendan Guided Vacation or River Cruise.
DEPOSIT & FINAL PAYMENT
A non-refundable deposit of $200 per person per program is required within 3 days of booking. The deposit forms part of your final payment, which is generally due at least 45 days prior to departure (50 days for North America Tour & Train programs/80 days for North America Tour & Cruise programs). Certain products, for example but not limited to, cruises, lodges and air, may have additional deposit requirements and/or require final payment sooner than 45 days. This will be advised at the time of booking or on your invoice. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. In the case of computer or human billing errors, we reserve the right to re-invoice with correct pricing.
Payment in full for airfare booked in conjunction with your vacation is required at the time of booking. Upon receipt of full air payment, your airfare, taxes and fuel surcharges are final. This is regardless of any future price fluctuations.
Before any payment on a Hawaii program can be accepted, Brendan must receive the passenger's written consent acknowledging and accepting the responsibility for additional payment should inter-island airfares increase.
Credit Card Bookings: Brendan should be advised of the credit card number when making the reservation. The passengers' authorization to use their credit card number for deposit and/or final payment indicates their compliance with our booking Terms and Conditions, whether or not they have actually signed the appropriate draft. Credit card payments require certain information. Third party charge cards require additional information.
HANDLING & REVISION FEES
A handling fee of $30 per transaction may be charged for any alterations or revisions. Name changes or corrections to clients' names after air tickets have been issued are subject to airline revision fees. A change of program date or itinerary within 45 days of departure (50 days for North America Tour & Train programs/80 days for North America Tour & Cruise programs) will be treated as a cancellation and new booking; regular cancellation fees apply. Bookings made within 30 days of departure may incur special handling fees.
CANCELLATIONS & CANCELLATION FEES
Notice of cancellation must be made in writing to Brendan, via email or letter to Guest Services.
The following per person cancellation fees apply§:
Escorted Vacations - Europe, Ireland & Britain (including Boutique Escorted Vacations), Australia & New Zealand, USA, Canada & Mexico (excluding North America Tour & Train programs and Alaska):
45+ days prior to departure*: Full deposit, including the Travel Protection Plan premium;
44-22 days prior to departure: 25% of the total price;
21-8 days prior to departure: 30% of the total price;
7-1 day(s) prior to departure: 50% of the total price:
Departure day* or later: 100% of the total price.
North America Tour & Train + programs and Alaska:
51+ days prior to departure*: Full deposit, including the Travel Protection Plan premium;
50-35 days prior to departure: 35% of the total price;
34-20 days prior to departure: 50% of the total price;
19-8 days prior to departure: 75% of the total price:
7 days or less: 100% of the total price.
+ Applies to tours featuring the Rocky Mountaineer, VIA Rail Canada's The Canadian and Copper Canyon's El Chepe trains.
North America Tour & Cruise
81+ days prior to departure*: Full deposit, including the Travel Protection Plan premium;
80-46 days prior to departure: 35% of the total price;
45-16 days prior to departure: 50% of the total price;
15-8 days prior to departure: 75% of the total price;
7 days or less: 100% of the total price.
Escorted Vacations - South & Central America:
45+ days prior to departure*: Full deposit, including the Travel Protection Plan premium;
44-31 days prior to departure: 30% of the total price;
30-8 days prior to departure: 50% of the total price;
7-1 day(s) prior to departure: 75% of the total price:
Departure day* or later: 100% of the total price.
Galapagos Cruise programs:
65+ days prior to departure*: Full deposit, including the Travel Protection Plan premium;
64-45 days prior to departure: 50% of the total price;
44-31 days prior to departure: 70% of the total price;
30-16 days prior to departure: 80% of the total price:
15 days or less: 100% of total price
Extra night hotel accommodations on Escorted Vacations that are cancelled within 14 days of the booked date will incur a 100% cancellation fee. Outside of 14 days, the following fees will be charged:
45 days or more: $30 per person
44-22 days: 25% of pre/post nights
21-15 days: 75% of pre/post nights
14 days or later: 100% of pre/post nights
45+ days prior to departure day*: Full deposit, including the Travel Protection Plan premium;
44-21 days prior to departure day*: 25% of total price
20-4 days prior to departure day*: 50% of total price
3 days or less: 100% of total price
§ Special cancellation fees apply to certain products, for example but not limited to, cruises, lodges and air.
Once paid, the Travel Protection Plan's insurance premium is not refundable, nor can it be credited to any other booking.
Should a passenger sharing a room cancel, the remaining passenger(s) will be charged for a single (or twin share) room.
* "Departure day" is considered the date Brendan services begin.
These cancellation fees are in addition to any fees that may be levied by your Travel Agent.
Where paper tickets are issued, no refund will be made for cancelled air tickets until tickets are returned. Non-refundable tickets cannot be refunded under any condition. Please ensure that any returned tour documents which contain airline tickets are sent by certified or registered mail. Lost ticket replacement can take up to 1 year and processing fees may be assessed.
Brendan reserves the right to cancel or reschedule any program departure in accordance with operating requirements or due to circumstances beyond our control. Brendan will try to rebook the same or similar program and, where flights have been confirmed by Brendan, will attempt to confirm an air schedule for the new dates selected, subject to availability. If there is a difference in cost, it will be at the passenger's reduction or expense. Should the alternative not be accepted, we will refund all monies paid to Brendan and will be under no further obligation. If cancellation is made any time prior to departure*, Brendan's only liability will be to refund to the passenger the amount it has received for the booking.
Please note that Brendan is not responsible for any other travel arrangements affected due to our cancellations, and is not liable for any cancellation penalties incurred on any other travel arrangements, including air tickets purchased separately from the Air+Land inclusive package.
Cancellation Charges: The following cancellation charges apply for airline arrangements made by Brendan:
Prior to Airline Ticketing: Service fee of $50 per person.
After Airline Ticketing: Service fee of $75 per person plus any airline-imposed penalties which may be up to 100% of the air ticket value.
Airline Availability: Where possible Brendan will offer a choice of schedules and airfares at the time of booking. Some schedules may contain multiple connections and/or airlines. Schedule of passengers' choice may not be the lowest fare offered. Some airfares may not be eligible to accrue frequent flier mileage/points. Upgrades using Frequent Flyer mileage are not permitted. Once your air schedule is confirmed, any alterations risk the loss of air space or increased airfares.
Brendan does not hold block space on any airline and does not guarantee air availability. Passengers originating from different gateway cities and traveling with other passengers, might not be confirmed on the same airline or routing.
Airline Seating: Not all airlines offer pre-assigned seats and some may charge for pre-assigned seats. Any additional charge will be at passengers' expense. Where pre-assigned seats are not offered or different seats are desired, passengers are requested to contact airline(s) directly. Seating is solely under the control of the airline, as are itinerary changes resulting from flight delays and schedule changes. Brendan reserves the right to offer alternative schedules for itineraries affected by airlines' changes of flight schedules and equipment.
NON-REFUNDABLE AIR TICKETS
If you are purchasing a non-refundable air ticket, please make sure that your Travel Agent explains the difficulties associated with non-refundable airfares. Brendan cannot be held responsible for any change/cancellation penalties with these non-refundable airfares.
Cruise fees, or "Non-Discountable Amount" as referred to by the cruise line, is a mandatory fee levied by the cruise line. That portion of the price is not subject to reduction in the event of a discount promotion, nor commissionable to travel agents. Cruise Taxes, as used by the cruise line, refers to certain taxes, fees and charges imposed by U.S. and/or foreign governmental or quasi-governmental authorities, relating to any aspect of your cruise, including, but not restricted to, customs fees, head taxes, inspection fees, immigration and naturalization fees, harbor maintenance fees and Internal Revenue Service fees. Government fees and taxes are subject to change without notice and will apply irrespective of your booking's payment status. Similarly, the cruise line reserves the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances. These additional Cruise Fees & Taxes are listed in the date & price panel of each applicable Land Tour & Cruise program.
Cruise Line Immigration Questionnaire: These mandatory forms are available online with your cruise company and must be completed online no less than 30 days prior to your departure.
Shore Excursions: To make your vacation even more memorable, cruise lines offer an extensive program of optional shore excursions. Confirmed guests may confirm shore excursion requests online in advance of sailing.
Staterooms: "Ocean-view Stateroom" is a cabin which features either a porthole or a window as opposed to an "Inside Stateroom." Cabin assignment is controlled by the cruise lines. Ships' Registry: Holland America Line: ms Zuiderdam, ms Volendam, ms Statendam, ms Zaandam: The Netherlands.
REFUNDS FOR UNUSED SERVICES
No refunds will be made for unused services once travel arrangements have commenced. If you have to leave your vacation program early due to illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a program, including but not limited to, missed meals or sightseeing. Please note that employees of any domestic or overseas service supplier are not authorized by the Company to indicate or make refunds without respect to Brendan's stated Terms and Conditions.
Post Purchase Price Insrease Disclosure:
We make every effort to honor the package price quoted originally, however; under certain circumstances your
price may be subject to increase prior to full payment due to an increase in the cost for one or more of the travel
components of your package. Prices will not increase after you make full payment, except for charges resulting from
increases in government-imposed taxes or fees. By completing this booking form, you expressly acknowledge your acceptance of these conditions applicable to your purchase.
PASSPORTS & VISAS
A valid passport is required for all international travel (machine-able for travel between the U.S. and Canada or Mexico). It must be valid at least six months after your date of return to the U.S. Your travel agent can help you obtain the necessary forms for passport application.Some of our programs require passport details be provided at the time of booking. Brendan will not be responsible for delays in confirmation or disruption to passengers' travel plans should these details not be provided at that time.
A visa may be required for travel to some of the destinations included on this website. U.S. and non-U.S. citizens must check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the passenger.
TOUR DIRECTORS & TOURING - ESCORTED VACATIONS
Escorted Vacations are conducted in English only by a professional Tour Director (multi-lingual where applicable). Boutique Escorted Vacations are conducted by a professional Driver/Guide. On Locally Hosted Vacations, there is a local representative available for questions and local guides conduct tours. In some destinations if the number of tour participants drops below minimum levels, we will operate the departure on an individual basis with private transfers and individual arrangements and/or on smaller vehicles with a local guide. Touring and driving between cities is generally done by air-conditioned/ventilated motor vehicle (appropriate to the size of the group), with reclining seats and an on board restroom (where available). When passengers occupy a motor vehicle equipped with safety belts, the belts should be worn at all times when the vehicle is moving. Neither Brendan nor its cooperating organizations or other service providers will be liable for any injury or death or for any loss or damages whatsoever arising from any accident or incident if the safety belt is not being worn. We operate on a seat rotation system, and seats cannot be booked on coaches. There is a strict no smoking policy on board coaches, mini-buses and vans, however, regular comfort stops are made on traveling days.
Passengers should check with the consulates and/or the local health boards for the latest health requirements. Yellow fever vaccinations may be needed for travel to some South/Central American countries. Additional immunizations may also be required. A certificate of vaccination (original, not a photocopy) may be required upon entry.
NOTE: There are higher altitudes (8,500-14,000 ft) on some programs. Consult your physician for his/her recommendations.
YOUNG PROGRAM PARTICIPANTS
Program participants under the age of 18 must be accompanied by an adult. On Escorted Vacations, Brendan welcomes children five years of age and older. Some cruises have a minimum age of 6 or 7 years; ask when booking. There are no age restrictions on Customized programs.
If a child will be traveling with adults other than parents, or with only one parent, it is the passenger's responsibility to contact the appropriate consulates and the applicable airlines to ensure children have the required documentation for traveling outside the U.S.
Brendan strives to provide a safe, enjoyable and memorable travel experience for all passengers. Brendan welcomes passengers with special needs or disabilities. However, please note the following:
Passengers are required to advise Brendan, at the time of booking, of any physical, medical or other special needs that require accommodation. This may include the use of a personal wheelchair, scooter, walking-assistance device, supplementary oxygen tank or any other requirements. Failure to provide sufficient advance notice may result in Brendan's inability to procure the requested accommodations.
All guests must ensure they are medically and physically fit for travel. Brendan may impose safety requirements necessary for the safe operation of the vacation. Brendan may also exclude an individual from participating in a tour or an activity if that individual's participation poses a direct threat to health or safety.
Brendan does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature. Passengers should consult with their personal physicians to determine whether traveling is appropriate and whether a traveling companion is recommended.
Motorcoaches and minibuses or vans are not equipped with wheelchair ramps.
Brendan does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. Brendan is not responsible or liable for any losses or costs incurred as a result of medical services obtained while traveling, or for the quality of the care or services received.
Brendan will not impose eligibility criteria that either screen out or tend to screen out persons with disabilities from fully and equally enjoying all goods, services, privileges, advantages or accommodations offered to individuals without disabilities.
Brendan reserves the right to exclude any individual from participation in an activity if that individual's participation would result in a direct threat to health or safety. In such a circumstance, we will make a determination as to whether there is a significant risk that cannot be eliminated or reduced to an acceptable level by reasonable modifications to our policies, practices or procedures or by the provision of appropriate auxiliary aids or services.
If you fail to provide us with any physical, medical or special needs, accommodations or requirements prior to the start of the tour, and it is determined that your continued participation poses a safety risk, you may be excluded from the tour. In this event, you will be responsible for all costs associated with your departure from the tour.
Passengers should be aware some vacation programs include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. On river cruise programs, the ships are spacious, but they may not have elevators. During the vacation program, Brendan may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which Brendan has no control. Accommodations on international vacation programs may differ from those in the United States. Brendan cannot guarantee disability access or accommodations for passengers traveling on international vacations.
Brendan may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with Brendan's Terms and Conditions, or whose conduct or behavior is incompatible with or detrimental to the interests of the tour or other individuals on the tour. Brendan is not responsible for any costs or losses incurred in the event a passenger is removed from a program. Passengers agree not to hold Brendan or any of its related entities liable for any actions taken under these Terms and Conditions.
AIRLINE & PROGRAM PRICES
Program prices are per person, based on two persons sharing a twin room. All prices are in US$ unless otherwise specified. Prices are based on charges, tariffs, rates, prices, taxes, levies and exchange rates in effect at the time each travel catalog was printed. Rates may vary depending on dates of travel. Prices featured for Customized Vacations are based on low season rates. Airfares are not guaranteed until paid in full and Brendan issues the ticket(s).
We reserve the right to recover from you increases in government and/or cruise line imposed fuel surcharges and in taxes, charges or levies. Prices, including taxes and fees, are subject to increase without notice.
NOTE: Brendan is unable to supply ticket copies after departure.
AIR-RELATED TAXES, FEES AND RESTRICTIONS
The TSA/Homeland Security Administration requires the ticketing agency to collect passenger's personal information before travel. Deposit and/or full payment will not be accepted for any booking until these details are received; if not received, this will prevent your documents from being processed. For more information regarding TSA's Secure Flight rules, please visit www.tsa.gov. Incomplete or inaccurate information may result in additional charges payable directly to the airline or in worst-case scenario, be denied boarding.
The required information:
Passenger's full name as it appears on government-issued I.D. (e.g. passport) (including middle name)
Date of birth
Redress Number, if applicable
Any airfares provided on Brendan's website are indicative and do not represent actual air rates. Airfares will be provided upon booking, will be based on round-trip purchase, and will include fuel surcharges imposed by the airlines and the following additional, air-related taxes and fees:
September 11th Security Fee charged at $2.50 per enplanement in the U.S., up to $5.00 per one way trip or $10.00 for more than four enplanements.
Passenger Facility Charges up to $18.00 per passenger.
U.S. Flight Segment Tax: For each Domestic segment (takeoff and landing) a charge of $3.60.
U.S. Customs Fee: $5.50 is charged to each passenger arriving from outside the U.S. customs territory, excluding Canada, Mexico and U.S. Caribbean.
Immigration Fee: $7.00 is charged for travel from any international point into the U.S.
U.S. APHIS Inspection Fee: $5.00 per passenger is charged for travel from any international point except Canada into the U.S.
Other International and U.S. Arrival and Departure Charges of up to $280.
If the customer is notified of the potential for a price increase prior to the time that the full amount agreed upon has been paid and customer's written consent prior to accepting any payment has been obtained, we reserve the right to recover from you increases in those surcharges.
Any additional fees charged by the airlines such as baggage handling, seat selections, and/or any other services are the sole responsibility of the passenger(s). Some countries charge a separate departure tax that is collected at the airport in either the local currency or US$. Additional air-related restrictions apply. Also visit www.BrendanVacations.com/airfarerules.
Prices are per person and based on two persons sharing a twin-bedded room with private bath or shower. When booking triple (or quad) rooms please note that this is based on a twin-bedded room; the third bed may be a rollaway bed which will limit space in the room. Availability of triple (and quad) rooms is limited. Triple (and quad) rooms may not be available in some hotels and on some ships, or may only be available in a suite. Quads are reserved to limited departures (see individual tours or ask your Brendan Specialist) and are for families with children, not for 4 adults. Note that single rooms are generally smaller than twin-bedded rooms and that hotel standards, facilities and services provided may vary from those in the U.S.
Substitute hotels may be used at certain times and will be of a similar standard wherever possible. Special room or bedding requests, such as smoking/non-smoking, adjacent or connecting, etc., must be made at the time of booking and cannot be guaranteed. It is standard policy that hotel rooms are available for check-in after 3 p.m. Early check-in requires a pre-night be booked and paid for; late evening departures may require a post night be pre-booked. Passengers who are members of Hotel Frequent Traveler programs are not entitled to earn points with any of the hotels featured in this catalog.
Many hotels in North America (and increasingly in other parts of the world) are100% smoke free. This smoke- free policy includes all guest rooms, restaurants, bars, lounges, public spaces, and employee work areas. Smoking in a non-smoking rooms will result in a fine of up to US$350 per room.
Any special meal requirements will be made on a REQUEST basis only. Brendan cannot guarantee special meal requests nor will it assume any responsibility or liability if passengers' special meal requests are not fulfilled.
On Escorted Vacations, baggage handling for one suitcase per person, at hotels, is included in the program price. Note that porterage at train stations is not included. Due to limited coach capacity, this single bag should have dimensions not exceeding 30"x18"x10" (76x46x25 cm) and weight not exceeding 50 lbs (23 kg). For South America programs that include the Galapagos Islands and for domestic flights within China, the maximum weight is 44 lbs. There is a charge of $3-6 per traveling day to be collected by the Tour Director if a second piece of baggage is carried or if the single suitcase exceeds the established weight and/or dimensions. However, it cannot be guaranteed that more than one suitcase will be carried.
Baggage handling is not included on Locally Hosted or Customized Vacations.
Hand luggage with wheels or telescopic handles will not fit in overhead compartments and cannot be accepted as carry-on luggage on Escorted Vacations.
Airlines impose weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for the most current baggage regulations and related fees. Brendan is not responsible for fees imposed by air carriers (see BrendanVacations.com/baggage).
Brendan will not accept liability for any loss or damage to baggage or any of the passenger's belongings. Brendan cannot assist in locating any lost items once the passenger has returned home. Baggage insurance is recommended.
All tips are included for services provided by dining room waiters, hotel room staff and hotel porters on Escorted Vacations. On Alaska cruises, gratuities (aka Hotel Service Charges) to all shipboard crew members are included. Tips for train personnel on the Rocky Mountaineer and VIA Rail Canada's The Canadian trains are included; gratuities at stations and on trains in Europe are not included. Tips for the Tour Director, driver, local guides and Driver/Guide on Escorted Vacations are not included. No tips are included on Locally Hosted and Customized Vacations.
During local or national holidays in the country(s) you are visiting, certain facilities such as museums, sightseeing tours and shopping may be limited, and alternatives will be offered wherever possible. Similarly, holidays, closing days and other circumstances may necessitate a change of the day of the week for scheduled sightseeing, highlight dinners or other activities. Please check with the respective national tourist office for the countries visited before selecting a specific travel date.
Smoking is not allowed on motorcoaches, minibuses or vans. Smoking regulations vary across the globe. In many areas, hotels, restaurants and other venues are 100% smoke free. In other locations, non-smoking rooms in hotels and non-smoking areas in restaurants are not guaranteed.
Brendan constantly strives to improve program itineraries and features. If such improvements can be made; festivals, holidays, trade fairs, or other events warrant it; or if unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods, duplicate Escorted Vacations departures may operate, and sometimes in the reverse order, in which case hotels may vary from those shown on itinerary pages. On programs that include cruises, the itinerary, ports of call, scheduled hotels and ship may be changed due to operational reasons. In all such cases, we will do everything we can to ensure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned.
Escorted Vacations: Travel documents will be sent via UPS 21 days prior to the start of Brendan's services, provided full payment has been received. A fee of $10 per booking/per address will be charged for delivery.
Customized & Locally Hosted Vacations: Travel documents will be sent to you electronically approximately 21 days prior to the start of Brendan's services, providing full payment has been received. A $15 charge per booking is added for printed documents for programs with a total cost under $10,000 (no charge for programs with a total cost of $10,000 or above).
All Vacations: There is a $35 documentation charge if you need your documents earlier than the above time frame. Please ask your Travel Agent to request your travel documents to fit your schedule if you have plans prior to your Brendan Vacation. A charge of $35 will be applied if printed documents are requested to be sent via FedEx overnight delivery, within the continental U.S. Outside of the continental U.S., the charge is $50-$100.
NOT INCLUDED IN PROGRAM PRICES
Airfares (unless you purchase a land & air package); air-related taxes, fees and surcharges, any additional fees charged by airlines such as seat selection checked and/or excess baggage charges (see BrendanVacations.com/baggage), and/or other services; baggage fees on inter-island flights in Hawaii; additional taxes and surcharges that may be collected by government and non-government entities; passport and visa fees; insurances of all kinds; laundry; phone calls; beverages; meals not detailed in the program; discretionary tips/gratuities to Tour Directors, Driver/Guides, local guides, motorcoach drivers and city guides; porterage at train stations; tips/gratuities on board cruise ships (except on Alaska cruises); items of a personal nature; excess baggage on Escorted Vacations; optional excursions; etc. The program price also does not cover costs and expenses such as the return to your home if you leave your vacation of your own volition due to illness or as a consequence of official action by the government of any country visited.
Any domestic and international arrival or departure taxes, security charges, and other types of taxes or charges imposed by airlines, airports, governments, etc. are not included in the program prices, for example but not limited to, reciprocity and other taxes imposed by some South/Central American countries.
PHOTOGRAPHS & MAPS
Photographs show places in geographic areas, but are not necessarily included in the program. Maps shown on the itinerary pages are for general information and may not accurately reflect actual routings.
Please be aware that during your participation in programs booked on your behalf by Brendan, certain risks and dangers may arise beyond our control, including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, motorcoach, aircraft or other means of transportation; the forces of nature; political unrest; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Brendan will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Brendan will use its best efforts to ensure that adequate measures are taken.
It is strongly recommended that all passengers take out comprehensive travel insurance including international air, cancellation and medical coverage. This may be arranged through your travel agent or Brendan. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Brendan cannot be held responsible for denied entry should a passenger be unable to provide details to the authorities of such insurance.
Brendan's Travel Protection premiums are not refundable once purchased. Brendan makes no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.
IMPORTANT - RESPONSIBILITY
All travel products/programs are arranged by and/or are under the management of Brendan Vacations, Inc. (hereinafter referred to as the "Company") are operated and/or provided by Suppliers (hereinafter referred to as "Suppliers") believed by the Company to be reputable to operate in accordance with the standards set down by their own local authorities.
The Suppliers undertake the following duties:
1. The Suppliers shall be responsible to the passenger for supplying the services and accommodations described on this website and in Brendan's brochures, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Suppliers/Company. In such circumstances, the Suppliers will do their best to supply comparable services, accommodations and itineraries, and there shall be no refund in this connection. The Company acts only as an intermediary in making arrangements for hotels, sightseeing, transfers, transportation and any other travel services in connection with travel programs. Product information and descriptions are based on information provided by hotels and other suppliers worldwide. Reasonable care has been taken to ensure that the content of our brochures is accurate, but content is subject to change at any time, without notice. All content is published in good faith, but the Company cannot verify or accept responsibility for the accuracy or completeness of information provided by Suppliers. The travel agent and traveler are responsible for evaluating the accuracy, completeness and usefulness of any information available in our brochures.
2. Each brochure represents the entire agreement between the passenger and the Company.
3. In the absence of their own negligence, neither the Company nor their agents or co-operating organizations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitution of equipment or any acts, variations, postponements, omissions or defaults whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing any of the services and accommodations to passengers, including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission, default or negligence of any person not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the travel program participant. Baggage insurance is recommended. Upon return to the United States, if lost articles are found and returned to the owner, a minimum service fee of $50 will be charged. The carriers, accommodation and other suppliers providing services are independent contractors and are not agents, employees, servants or joint venturers of the Company or their affiliates. All certificates and other travel documents for services issued by the Company/Suppliers are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier's Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The Company is not responsible for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach or vehicle fitted with a safety belt, neither the Company/Suppliers nor their agents or cooperating organizations or service providers concerned will be liable for any injury, illness or death or any loss, damages or claims whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
5. Transportation companies, airlines, etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a vacation package shall constitute agreement and acceptance by the passenger of the Terms and Conditions set forth in our brochures which cannot be varied except in writing by an officer of the Company.
6. The agreement arising between the passenger and the Company under our brochures and the booking made by the passenger shall be governed by the law of the State of California, County of Los Angeles, which shall have exclusive jurisdiction in the case of any dispute between the parties.
7. In the case of computer or human billing errors, we reserve the right to reinvoice participants with correct billing.
8. Every effort is made to ensure brochure accuracy at the time of going to press; however the Company cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
Data Protection. In order to process your booking, Brendan will need to use personal information for you and other passengers included in your booking. This personal information may include each passenger's name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities (such as customs and immigration), security and credit checking organizations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (e.g.-sending mail, processing payments, providing marketing assistance).
This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information. We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you (by post, email and/or telephone) about other tours and services offered by Brendan that you may be interested in. If you don't want to receive this information, or if you want a copy of the personal information we hold about you, write to us at: BRENDAN VACATIONS, 21625 Prairie St., Chatsworth, CA 91311. Brendan may charge a fee for supplying you with this information as permitted by law.
Many of our Escorted Vacations in Europe, the US, Canada and Mexico are code-shared with Trafalgar. Many of our Escorted Vacations in Australia and New Zealand are run in conjunction with Trafalgar and AAT Kings. Ask your Brendan Specialist for details.
EFFECTIVE DATES January 01, 2011 through December 31, 2011.
Terms and conditions are subject to change.
Registration as a seller of travel does not constitute approval by the State of California. We are a participant in the State of California's Travel Consumer Restitution Fund. Passengers who purchase from within California: This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (415) 256-9756.
Passengers purchasing from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.
This business is a participant in the United States Tour Operators Association's (USTOA) Consumer Travel Protection Plan. You may make a claim to this Plan if you are owed a refund. The Plan covers losses for transportation or travel services that were not delivered or not refunded when required. A passenger may make a claim against the Plan within 12 months from when the passenger learns of the loss.
USTOA's total liability for all possible consumer claims from this seller of travel's customers is limited to $1,000,000.
To obtain information on how to make a claim against the plan, the passenger should contact USTOA at 275 Madison Ave., Suite 2014, New York, NY 10016, or by email to information@USTOA.com or by visiting their website at www.USTOA.com. The maximum amount of any claim you, the passenger, can make against the plan is the total amount you have paid to date for this trip.
At Atlas Cruises and Tours, your right to privacy is a primary concern. That's why we help you maintain control over your personal data on the Internet. We adhere to strict guidelines for protecting the information you provide us during a visit to our site (www.escortedglobustours.com).
There are several areas on our site where we request information from you. When making reservations, we ask you for your name, email address, and other relevant personal information that is needed to make reservations.
In the case of newsletters notifying you of travel specials and information, you may "unsubscribe" to these at any time.
What other information should I know about my privacy?
Escortedglobustours.com contains links to other Web sites. Please note that when you click on one of these links, you are entering another Web site for which escortedglobustours.com has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from our Privacy Statement. Of course, you are solely responsible for maintaining the secrecy of your passwords and any account information. Please be very careful, responsible, and alert with this information, especially whenever you're online.
The information you provide to escortedglobustours.com will be kept confidential and used to support your customer relationship with atlastravelweb.com. Information regarding you or your travel purchase will not be given or sold to any outside organization for its use in marketing or solicitation.
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Terms & Conditions for the use of this site
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
1. SITE OWNERSHIP. This site is the copyrighted property of Atlas Cruises & Tours, and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors, and other leisure travel information providers. None of the content or data found on this site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of Atlastravelweb.com and/or its third party providers and distributors. Nothing contained on this site should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks without the written permission of Atlastravelweb.com or such other party that may own the Trademarks. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted, and may not be used except as provided in these Terms and Conditions without the written permission of Atlas Cruises and Tours.
2. Copyright, License. The entire contents of the Site are protected by international copyright laws. The owner of the copyrights are atlastravelweb.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE. You may print portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. We do take copyright laws very seriously. We will go after copyright violators.
3. Information is Not Warranted Or Guaranteed In Any Way. Atlas Cruises & Tours is provided on an "as is, as available" basis. Atlas Cruises & Tours does not warrant or guarantee 1) the accuracy, adequacy, quality, currentness, validity, completeness, or suitability of any Information for any purpose; 2) that any Information will be free of infection by viruses, worms, Trojan horses or anything else manifesting contaminating or destructive properties; 3) that the Information will not contain adult-oriented material, or material which some individuals may deem objectionable; or 4) that the functions or services performed by Atlas Cruises & Tours will be uninterrupted or error-free or that defects will be corrected. Atlas Cruises & Tours assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infest your computer equipment or other property.
4. USE OF SITE. You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Atlas Cruises & Tours, except that you may print one copy of the materials presented on this site on a single computer for your personal, non-commercial use only. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials.
You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You warrant to Atlas Cruises & Tours that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate.
Atlas Cruises & Tours is acting as an agent for Travel Suppliers in selling travel related services, or in accepting reservations or bookings for services that are not directly supplied by our travel agency. Atlas Cruises & Tours, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage delay, or injury to you or your traveling companions or group members. We do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, and any other faults.
Atlas Cruises and Tours shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control.
You, the Traveler assumes complete and full responsibility for, and hereby releases the travel agent from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security and security conditions of such destinations, during the length of the proposed travel. Click here for a list of popular travel tips and advisories.
5. LIABILITY & WARRANTY
Atlas Cruises & Tours wants you to know that all information and prices of the packages, tours and cruises on this website are subject to availability and are subject to change without any notice. Please use our website for purposes of planning your vacation. All the material that you find on this or any website must be confirmed with a travel consultant prior to making any final travel plans or placing a deposit which may be non-refundable in some cases. Many travel suppliers will charge you a penalty fee for canceling or changing certain reservations.
6. AGE AND RESPONSIBILITY. You represent and warrant that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You agree to be financially responsible for all of your use of this Web site. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site. You the traveler, are in charge of retention of tickets, reservations, tour documents, cruise documents, travel agency invoice or bookings after issuance of these documents.
Atlas Cruises & Tours neither controls nor operates, nor is it responsible for the actions of independent contractors such as airlines, cruise lines, tour operators or ground transporters. Atlas Cruises & Tours denies any responsibility or liability for late arrival of your cruise, or flight, or for any illness, injury, damage, loss of cruise time or other irregularities resulting therefrom. Atlas Cruises & Tours' responsibility does not extend beyond its responsibility in facilitating your payment to the particular vendors. Please check with your respective government agencies, embassies or consulates that your passport is valid and that all necessary visas, certificates and other documentation are in order. Any and all consequences and/or expenses for improper, inadequate or invalid documentation are the responsibility of the passenger.
8. LINKS TO THIRD-PARTY SITES. Reference herein to any products, services, processes, hypertext links to third parties or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply its endorsement, sponsorship or recommendation by atlastravelweb.com. We have provided links to certain other World Wide Web sites solely for the convenience of
Web users, and Atlas Cruises & Tours is not responsible for the content of other sites. Product and service information are the sole responsibility of each individual vendor and/or Web site provider.
9. DISPUTE RESOLUTION. Atlas Cruises & Tours participates in the Better Business Bureau. We pledge to you, our customer, that our firm will cooperate with BBB conciliation or mediation should claim arise out of the purchase of a service from Atlas Cruises and Tours. Within specific limits as to the scope and type of claim, we will agree to mutually binding arbitration.
10. GOVERNING LAW. This Agreement and its performance shall be governed by the laws of the state of Florida, United States of America, without regard to its conflict of laws provisions. Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting travel programs, services, and other products available in the United States, its territories, possessions and protectorates. Any offer for any travel programs, services, or products, made in the Materials is void where prohibited. This site is controlled and operated by Atlas Cruises and Tours from its office within the State of Florida, United States of America. Atlas Cruises & Tours makes no representation that Materials in the site are appropriate or available for use
in other locations and other countries. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Florida, as it is applied to agreements entered into and to be performed entirely within such State. Any action you, any third party or Atlas Cruises & Tours bring to enforce this agreement or, in connection with, any matters related to this site shall be brought only in either the state or Federal Courts located in Palm Beach County, Florida, and you expressly consent to the jurisdiction of said courts.
11. MODIFICATION. Atlas Cruises & Tours may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
12. OTHER. This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.