CANCELLATIONS

Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you have not purchased waivers, and you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. Air is 100% nonrefundable once paid in full. If cancelled prior to being paid in full, the following cancellation fees will also apply to air. (*see cancellation and unused services waiver fees and exceptions):
More than 60 days prior to departure: a non-refundable deposit will be retained
60 - 16 days prior to departure: 20% of land or cruise price
15 - 1 day prior to departure: 40% of land or cruise price
Day of departure and after: 100% of land or cruise price
Exceptions:
Ocean Cruises:
More than 90 days prior to departure, a non-refundable deposit will be retained.
90 - 61 days prior to departure: 25% of land or cruise price
60 - 31 days prior to departure: 50% of land or cruise price
30 - 0 days prior to departure: 100% of land or cruise price
River Cruises: including Europe, Russia, Egypt and China
More than 90 days prior to departure, a non-refundable deposit will be retained.
90 - 61 days prior to departure: 40% of land or cruise price
60 - 31 days prior to departure: 75% of land or cruise price
30 - 0 days prior to departure: 100% of land or cruise price
Galapagos and Antarctica
More than 120 days prior to departure: a non-refundable deposit will be retained
120 - 90 days prior to departure: 50% of land or cruise price
89 - 0 days prior to departure: 100% of land or cruise price
*Instant purchase air and its associated taxes, fees and surcharges are 100% non-refundable at time of reservation.

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not cancelled in violation of the terms and conditions above, you will be refunded 100%.

CANCELLATION WAIVER & INSURANCE PLAN

Payment of a Per Person Waiver Fee guarantees a full refund of all payments (including deposit), except the Waiver Fee itself, made to Collette Vacations for travel arrangements in case of cancellation of your travel plans for any reason prior to the day of departure. The Waiver Fee with Air only covers airline tickets you have purchased from Collette Vacations. Instant purchase, non-refundable air is not covered by waiver. Exception: If you originally purchased non-refundable airline tickets, the Waiver does not provide a refund for the airline tickets, taxes or fees in the event of a cancellation.

The Waiver Fee does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Payment of the Waiver Fee (if chosen) must be received by Collette Vacations with your Deposit. The Waiver is non-transferable and valid for each applicant only.

Collette Vacations can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees.

On tour, insurance benefits are provided if you: must interrupt your trip or return home early for a covered reason; incur medical expenses for a covered sickness or injury; need medical assistance or evacuation; suffer a baggage loss or delay; or are delayed on tour for 12 hours or more for a covered reason.

Following is a schedule of the Part B insurance benefits provided.

SCHEDULE OF COVERAGES MAXIMUM BENEFIT AMOUNT
PART A – Benefits Provided By Collette Vacations
Pre-Departure Cancellation Fee & Unused Services Waiver Up to Trip Cost

PART B – Benefits Provided by the Insurance Company Listed Below
Accidental Death & Dismemberment $25,000
Medical Expense/Emergency Assistance ?????
Accident & Sickness Medical Expense $25,000
Emergency Evacuation & Repatriation $50,000
Post-Departure Trip Interruption Up to Trip Cost
Travel Delay (Maximum of $100 per Day) $1,500
Baggage and Personal Effects $2,000
Baggage Delay $200

PART B CONDITIONS & LIMITATIONS

Certain exclusions and limitations apply and are detailed in the Certificate of Coverage. For example, coverage does not apply to: any sickness or condition of you, a Traveling Companion or an Immediate Family Member traveling with you that existed during the 60 days prior to the effective date of the coverages (this exclusion is waived if your plan payment is received by Collette Vacations within 7 days of your initial deposit/payment for your trip and you are not disabled from travel at the time your plan payment is received), suicide, normal pregnancy, war or any act of war, mental or nervous disorders. A Traveling Companion is defined as a person booked to share accommodations in the same room with you during your trip. Sickness or injury must require care by a Physician and must commence while the Travel Protection Plan is in effect for you. This plan does not cover a loss that results from an illness, disease, or other condition (of you, an Immediate Family Member, Traveling Companion or Business Partner), event or circumstance which occurs at a time when this plan is not in effect for you.

Part B of the plan is underwritten by:
Stonebridge Casualty Insurance Company, Columbus, Ohio 464-03

Where to Present Part A Claims
To request a refund under the Cancellation Fee Waiver, please call Collette Vacations and send any unused airline tickets to: Collette Vacations
ATTN: Customer Service Department
162 Middle Street, Pawtucket, RI 02860

If cancellation occurs prior to departure, contact the Collette Vacations Reservations Department.

When a client cancels prior to departure, any refunds are processed through the booking agent. Agent commissions are only protected when cancellation penalties of 100% of the tour cost apply.

All Inquiries and Claims under Part B should be reported to the Plan Administrator:

Trip Mate, Inc.*
9225 Ward Parkway, Suite 200, Kansas City, MO 64114
Tel: 800-888-7292

* In CA, dba Trip Mate Insurance Agency

CANCELLATION WAIVER & INSURANCE PLAN PRICING (Per Person)

Land Only Clients:
$30 for all domestic escorted tours under 6 days
$110 for all domestic escorted tours of 6 days or more
$110 for all international tours 9 days or under (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt)
$170 for all international tours 10 days or more (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt tours)
$195 for all Australia, New Zealand, South America, Africa, South Africa & Egypt tours
$205 for all cruises & Canadian Rockies Train tours
When purchasing pre and post night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your waiver fees. Please confirm with your reservation agent at time of booking.

Air Inclusive Clients (Collette Flex Airfare is purchased through Collette Vacations)
$60 for all domestic vacations under 6 days
$140 for all domestic vacations of 6 days or more
$150 for all international vacations 9 days or under (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt tours)
$200 for all international vacations 10 days or more (except cruises, Canadian Rockies Train tours, Australia, New Zealand, South America, Africa, South Africa & Egypt tours)
$225 for all Australia, New Zealand, South America, Africa, South Africa & Egypt tours
$235 for all cruises & Canadian Rockies Train tours
Air inclusive cancellation waiver can only be purchased by individuals who have purchased Collette Flex Airfare through Collette Vacations. Air inclusive waiver is not applicable for instant purchase, non refundable air.

GENERAL DISCLAIMER

Neither Collette Travel Services, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. Because neither maintains any control over the personnel, equipment, or operations of these suppliers, Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of Collette.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of the tour. They reserve the right to withdraw any tour announced. Both parties reserve the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Participants may be photographed for the promotional purposes of Collette. Payment of the deposit to Collette constitutes acceptance of these terms and conditions.